Sudipto Kumar Das
Bangalore,Karnataka
Summary
Sudipto is an accomplished operations executive, with progressive industry background and decisive leadership style, carries an experience of 18+ years in US Healthcare sector majorly spanning in Risk Adjustment business. Sudipto has Masters in Life Sciences and a CPC certified professional with almost 14+ years of experience in people management in different levels across at Optum. Sudipto has been responsible for service delivery and quality across UHC programs for last 5+years.
An alumnus of Indian Institute of Bangalore(IIM-B), Next Gen leaders from American Chamber of Commerce and ELP from Optum, Sudipto offers strategic planning abilities and forward-thinking mindset, always ready for challenges and focused on meeting future demands.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Director of Operations
OPTUM ( UNITEDHEALTH GROUP)
2022.12 - Current
- Supported business growth through strategic planning and process development.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Formulated analysis assessments to make informed decisions on proposed projects.
- Led organization by developing professional and ethical culture focused on value based excellence.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted as a Functional Coordinator during organizational Business Continuity Management (BCMS) ISO22301 certification and standard implementation.
Senior Manager of Operations
OPTUM (UNITEDHEALTH GROUP)
2017.08 - 2022.11
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Allocated resources to planned programs according to business objectives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Manager of Operations
OPTUM (UNITEDHEALTH GROUP)
2012.04 - 2017.07
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified gaps and formulized effective operational practices.
- Set, enforced, and optimized internal policies to maintain responsiveness and meet client expectations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed systems and procedures to improve operational quality and team efficiency.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Team Leader - Service Delivery
OPTUM (UNITEDHEALTH GROUP)
2010.03 - 2012.03
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Senior Medical Coder
OPTUM (UNITEDHEALTH GROUP)
2009.03 - 2010.02
- Applied official coding conventions and rules from American Academy of Professional Coders(AAPC) and Centers for Medicare and Medicaid Services(CMS) to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Communicated with clients to research and resolved coding discrepancies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Verified signatures and checked medical charts for accuracy and completion.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
- Maintained accuracy, completeness, and security for medical records and health information.
Medical Coder
OPTUM (UNITEDHEALTH GROUP)
2008.07 - 2009.02
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Academy of Professional Coders(AAPC) and Centers for Medicare and Medicaid Services(CMS) to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Verified signatures and checked medical charts for accuracy and completion.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Generated reports to identify coding trends and discrepancies.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
- Reviewed medical records for completeness and filed records in alphabetic and numeric codes.
Medical Coder
OMEGA HEALTHCARE & MANAGEMENT SERVICES
2006.12 - 2008.06
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association(AMA), American Academy of Professional Coders(AAPC) and Centers for Medicare and Medicaid Services(CMS) to assign diagnostic and procedural codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Education
EXECUTIVE GENERAL MANAGEMENT PROGRAMME(EGMP) -
INDIAN INSTITUTE OF MANAGEMENT-BANGALORE (IIM-B)
Bangalore11.2017
Master of Science - Biotechnology
GARDEN CITY UNIVERSITY
Bangalore07.2006
Bachelor of Science - Microbiology
PES UNIVERSITY
Bangalore04.2004
Skills
- Work Ethics
- Emotional Intelligence/Quotient(EI/EQ)
- Continuous Quality Improvement (CQI)
- Continuous Learning
- Open Communication
- Process Improvement
- Critical Thinking
- Operations Management
- Performance Management
- Multi-Site Operations
Certification
- Certified Professional Coder (CPC), [Americal Academy of Professional Coders (AAPC)
- Business Continuity Management System Implementation Training-BSI Training Academy
- The 7 Habits of Highly Effective People-FranklinCovey
- Speed of Trust-FranklinCovey
- The 5 Choices of Extraordinary Productivity-FrankinCovey
- Principle Centered Leadership-FranklinCovey
- Competing through Operations Excellence-Indian Institute of Management,Bangalore(IIM-B)
- Creating High Performance Organizations-Indian Institute of Management,Bangalore(IIM-B)
- AMCHAM India NextGen Leadership Program
- Growth Mindset Breaking Bias-NeuroLeadership Institute
Timeline
Associate Director of Operations
OPTUM ( UNITEDHEALTH GROUP)
2022.12 - Current
Senior Manager of Operations
OPTUM (UNITEDHEALTH GROUP)
2017.08 - 2022.11
Manager of Operations
OPTUM (UNITEDHEALTH GROUP)
2012.04 - 2017.07
Team Leader - Service Delivery
OPTUM (UNITEDHEALTH GROUP)
2010.03 - 2012.03
Senior Medical Coder
OPTUM (UNITEDHEALTH GROUP)
2009.03 - 2010.02
Medical Coder
OPTUM (UNITEDHEALTH GROUP)
2008.07 - 2009.02
Medical Coder
OMEGA HEALTHCARE & MANAGEMENT SERVICES
2006.12 - 2008.06
EXECUTIVE GENERAL MANAGEMENT PROGRAMME(EGMP) -
INDIAN INSTITUTE OF MANAGEMENT-BANGALORE (IIM-B)
Master of Science - Biotechnology
GARDEN CITY UNIVERSITY
Bachelor of Science - Microbiology
PES UNIVERSITY
- Certified Professional Coder (CPC), [Americal Academy of Professional Coders (AAPC)
- Business Continuity Management System Implementation Training-BSI Training Academy
- The 7 Habits of Highly Effective People-FranklinCovey
- Speed of Trust-FranklinCovey
- The 5 Choices of Extraordinary Productivity-FrankinCovey
- Principle Centered Leadership-FranklinCovey
- Competing through Operations Excellence-Indian Institute of Management,Bangalore(IIM-B)
- Creating High Performance Organizations-Indian Institute of Management,Bangalore(IIM-B)
- AMCHAM India NextGen Leadership Program
- Growth Mindset Breaking Bias-NeuroLeadership Institute
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