C SUDISH MOHAN

• Leading and managing the end-to-end project lifecycle, ensuring alignment with stakeholder objectives and timely delivery of project milestones
• Driving the end-to-end process of report automation for FMA, from gathering requirements to development and implementation, ensuring alignment with the yearly plan and Book of Work (BOW)
• Facilitating the automation of manual reporting processes, conducting thorough requirement analysis to transform stakeholder needs into comprehensive Business
• Requirement Documents (BRDs)
• Enhancing operational efficiency by implementing report automation using Power
• BI, achieving significant time savings of 30 minutes to 1 hour per day for stakeholders while improving data accuracy
• Guiding a cross-functional team of 10 developers, articulating project requirements and providing actionable insights to drive successful development outcomes.
• Acting as Scrum Master, leveraging Agile methodologies to oversee project tracking in Jira, orchestrate daily stand-up meetings, and manage sprint planning and retrospectives
• Executing User Acceptance Testing (UAT) to validate deliverables against stakeholder expectations, ensuring high-quality outputs and facilitating client feedback for final approval
• Maintaining comprehensive project documentation in Confluence, promoting transparency and accessibility of critical project information for all team members
• Serving as a strategic liaison between stakeholders and development teams, ensuring effective communication and a shared understanding of project goals and deliverables.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Identified opportunities to improve business process flows and productivity.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.

• Facilitated business analysis sessions to thoroughly understand client requirements, engaged in discussions about KPIs and performance metrics, assessed risks, and finalized technical specifications
• Gathered, validated, and documented business requirements, converting them into actionable functional and non-functional specifications, and secured acceptance from both the Development Team and Product Owner
• Created and executed comprehensive User Acceptance Testing (UAT) plans to rigorously validate system functionality, usability, and performance, ensuring high-quality deliverables
• Collaborated with development and QA teams to promptly address defects and issues identified during UAT, ensuring a seamless user experience through timely resolutions
• Executed UAT for tools during monthly releases, maintaining adherence to timelines and obtaining sign-off on features before delivery
• Identified and monitored monthly metrics and KPIs, ensuring strict adherence to operational standards, and consistently applied them while developing and monitoring escalation processes to meet SLAs
• Developed user journey maps, writing user stories and use cases, to enhance the understanding of user experiences and requirements
• Interfaced with senior management and team members for discussions, facilitating conflict resolution to maintain team cohesion and project focus
• Fostered a culture of learning within the team by conducting Knowledge Transfer sessions aimed at achieving business objectives and aligning with organizational goals., Leading business analysis efforts for the implementation of the gCollect Tool across 10 countries to streamline financial processes and enhance operational efficiency
• Key Responsibilities:
• Managed business analysis for the Britain, Netherlands, Poland, Belgium, Luxembourg, and provided support for the
• Philippines, Guam, Sri Lanka, Maldives, and Brunei
• Gathered and documented business requirements, created Business Requirement Documents (BRDs), and led stakeholder walkthroughs to secure sign-offs
• Coordinated closely with Development teams to ensure seamless delivery of system functionalities based on the BRDs
• Conducted knowledge transfer sessions and provided training to Design and Testing teams on gCollect Tool functionalities
• Achievements:
• Successfully coordinated the tool's implementation across 10 countries, ensuring alignment with business & regulatory requirements.
• Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.

• Result Areas:
• Orchestrated collaborative business analysis sessions to deeply understand client processes, conducting comprehensive trend analyses to effectively decipher user requirements
• Translated insights into technically sound solutions that streamlined operations, eliminated redundancies, and enhanced overall quality
• Pioneered the identification of opportunities and innovative solutions, leading to the successful implementation of new business processes through advanced systems
• Gained valuable experience in agile methodologies, indicating adaptability and flexibility in work approaches throughout various projects
• Worked as a key contributor in User Acceptance Testing (UAT), assuming roles as an Evangelist, Implementation Team member, and
• Business Analyst, thus becoming an integral part of UAT teams for supported tools
• Conducted UAT procedures for a range of tools, including Cognizant 2.0, Escalation Management Portal, Delivery Risk Management
• Digital Operations Fabric, and Back Office System
• Executed seamless UAT for all supported tools during monthly releases, consistently adhering to timelines & ensuring successful feature sign-offs
• Played a proactive role in identifying and tracking monthly metrics and KPIs, ensuring strict adherence to operational standards while developing and monitoring escalation processes to guarantee the achievement of SLAs.

For Automated Process Project

• Played a key role in the automation process for the Digital Operations Fabric, focusing on delivering enhanced functionalities aligned with client requirements
• Key Responsibilities:
• Collaborated with Design and Testing Teams to provide comprehensive knowledge transfer (KT) on project requirements
• Conceptualized and implemented new features, securing approval from the Product team and guiding the Configuration team through detailed walkthroughs
• Managed project execution under Agile Methodology, effectively prioritizing tasks to ensure timely completion
• Led task prioritization and organization efforts to optimize project workflows and enhance efficiency
• Achievements:
• Successfully delivered project enhancements that improved operational efficiency and client satisfaction.
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

For Logistics Domain project

• Overseeing project management and execution for the Elizabeth River Crossing initiative to enhance toll management systems
• Key Responsibilities:
• Supervised all aspects of project management, ensuring timely and successful execution
• Developed and maintained a centralized repository for project documentation, including comprehensive user narratives for each module of the Back Office System (BOS) tool
• Created requirement documents for new feature implementations and updated toll management documentation
• Led User Acceptance Testing (UAT) processes, collaborating with the Quality Assurance (QA) team to ensure quality releases and addressing concerns in regular UAT meetings
• Monitored, managed, and resolved UAT bugs, fostering effective communication during team discussions
• Achievements:
• Successfully facilitated UAT for multiple releases, improving system quality and user satisfaction
• Project: Automation Process – Digital Operations Fabric
• Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
• Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
• Owned and prioritized product backlog.
• Analyzed customer feedback to identify areas for improvement.
• Managed stakeholder expectations through regular updates and strategic communication, building strong relationships.
• Improved team velocity by implementing and refining Scrum methodologies.
• Streamlined backlog management, ensuring alignment with strategic goals and timely feature delivery.
• Devised content strategy to effectively engage target audiences.
• Mentored local personnel on best practices and protocols to maximize productivity.

For Escalation Management project under Delivery Excellence

• Contributed to the Delivery Excellence initiative focused on enhancing risk management processes within the corporate function
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Key Responsibilities:
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Led requirements elicitation for the Customer Experience Management and Risk Management portals
• Supervised Charter Plans to ensure timely tracking of tasks and milestones, facilitating seamless project progression
• Conducted overview sessions for project teams, clarifying charter objectives and their associated benefits
• Developed and delivered training sessions and demos for effective onboarding to the Escalation Management portal during
• Pilot and Go Live phases
• Created training materials and process guidelines to improve user comprehension of tool functionalities.
• Analyzed customer data to identify trends and anticipate customer needs.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
• Led cross-functional team to launch new product line, meeting all project milestones.

For Cognizant 2.0 project under Delivery excellence

• Functioned with clients to understand their business needs around the different phases of Process, Project, Knowledge, and Governance Management, transform them into functional specs, and get them delivered as processes, solutions, services, and enhancements as a Product and Process Consultant played a significant role in the end-to-end product and process lifecycle .
• Served as Functional Owner and evangelized the in-house tool developed for tracking qualified pursuits and opportunities.
• Performed User Acceptance Testing (UAT) in the UAT environment, prepared UAT test cases.
• Participated in the testing of new features using test cases and coordinating with the development team to resolve concerns, Defect Management using Logging and Tracking bugs.
• Created project plans in accordance with project management framework standards and procedures as well as identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
• Configured, maintained, and troubleshot issues of Cognizant 2.0 system and application.
• Demonstrations of the tool's functioning were given to various business units inside the company.
• Conducted Roadshows across locations as part of awareness program on the tool.
• Assumed leadership of a global user community forum to respond to user questions about the C2 programme.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Analyzed customer data to identify trends and anticipate customer needs.
• Led cross-functional team to launch new product line, meeting all project milestones.
• Conducted detailed market research to identify emerging trends, influencing product development direction.

For Cognizant 2.0 project as Technical Helpdesk analyst

• Served as First point of contact for all major incidents and responsible for initiation, drive and closure of the Major incidents.
• Functioned towards real time & continuous follow-up with client support teams for Critical incident resolution  Managed and coordinated activities during overall ticket life cycle; safeguarded incident records were updated prior to problem management handover.
• Ensured Incident Time line Report is created immediately after resolution; contributed towards ongoing process & operational enhancements.
• Utilized professional expertise to integrate work and make operating decisions on escalated issues; collaborated for objectives where goals and operational process were defined.
• Delivered input and collaborated with the development of the Root Cause Analysis (RCA), including initial recommendations to prevent the reoccurrence of a similar incident.
• Diagnosed, prioritized and escalated tickets to next level teams appropriately; submitted KEDB articles; examined application and process enhancements and drove initiatives.
• Safeguarded handoffs between shifts are monitored correctly; verified alerts in ticketing tolls and informed/escalate to team as and when needed.
• Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
• Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
• Identified opportunities for process improvement within the development team, implementing changes that led to increased efficiency and collaboration among members.