Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Work Availability
Quote
Software
Languages
Affiliations
References
Work Preference
Hobbies and Interests
Interests
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Sulakshana Pandita

Sulakshana Pandita

Bangalore

Summary

Accomplished Certified Scrum Master and seasoned Program/Project Manager with over 18 years of experience in Agile methodologies and strategic communications, dedicated to optimizing program management and release processes within the tech industry. Proven ability to lead cross-functional teams and streamline software development lifecycles, ensuring adherence to corporate standards for excellence. Expertise in facilitating Scrum ceremonies, PI planning, and driving projects to successful completion within SDLC frameworks. Committed to enhancing operational efficiency through data-driven process improvements that boost both top and bottom-line profitability.

Overview

21
21
years of professional experience
1
1
Certificate

Work History

Freelance Event Organiser

Artisanal Alchemist
Bangalore
11.2022 - Current
  • Strategic Planning: Designing event blueprints, managing budgets, and negotiating with stakeholders.
  • Operations Management: Overseeing logistics, light and sound production, and adherence to compliance standards.
  • Collaboration: Coordinating with artists, influencers, and venue teams for seamless execution.
  • Coordinated with sales and marketing teams to facilitate event sponsorships and partnerships, increasing event funding.

Project Manager/Scrum Master

Diageo
Bangalore
03.2019 - 11.2022
  • Negotiated SLAs for projects, analyzed requirements, and maintained strong
  • customer relationships
  • Managed client interactions for requirement gathering and project execution
  • Led and coached Product Owners to improve story writing and requirements
  • gathering
  • Transitioned program specifics to Diageo teams, defining engagement processes and preparation
  • Owned Agile processes and championed best practices for Agile team POD
  • Supervised Agile teams to deliver high-quality project deliverables
  • Facilitated team and cross-team Retrospectives to enhance team relationships
  • Collaborated with management, business teams, IT leaders, and developers for project success
  • Conducted Scrum ceremonies, including daily stand-ups, backlog grooming, sprint planning, and retrospectives
  • Managed SLAs, KPIs, and customer satisfaction initiatives
  • Managed daily scrums and scrum of scrums to align team goals and address impediments
  • Defined project management strategies and recommended appropriate levels of planning and control
  • Created and managed intranet for program communication and updates
  • Coached teams on Agile practices and guided through PI planning sessions

Achievements

  • Implemented Diageo's PACE methodology effectively combining Agile and Waterfall approaches
  • Enhanced team productivity and quality standards, ensuring timely delivery
  • Developed and managed a comprehensive communications strategy for the program

Sr. Technical Project Lead

Infosys BPM Limited
07.2018 - 03.2019
  • Implemented project management methodologies to streamline workflow and increase efficiency
  • Facilitated knowledge transfer and managed vendor relationships to enhance project outcomes
  • Led the development of long-range growth plans and strategic program management

Sr. Program Manager/ Change Management PM/Communications Lead

Cisco Systems
10.2013 - 07.2018
  • Worked with PMO for project management and execution
  • Administered program transitioning and ensured team meets productivity standards
  • Planned editorial content and supported marketing communication initiatives
  • Monitored SLAs and KPIs, identifying areas for process improvement
  • Managed communications and change management for new acquisitions
  • Managed stakeholder and vendor relationships for project team recruitment
  • Analyzed project needs and established comprehensive project plans
  • Supervised project implementation from RFP stage to live support
  • Conducted design workshops for governance and new application structure
  • Led critical projects like Cisco Sourcefire, Elektra, AMP Threat Grid, and Collaborative Knowledge
  • Received multiple SAC Monthly and Quarterly Awards for excellence in project and program management

Manager - Corporate Communications

Uninor, a Telenor Group Company
11.2012 - 03.2013
  • Evaluated content quality and nurtured marketing communication partnerships
  • Edited and wrote press releases, conducting interviews for corporate communication
  • Managed internal and external communication strategies

Production Editor

SAGE Publications India Ltd.
06.2009 - 10.2011
  • Monitored production of 19 English language journals, coordinating with various departments
  • Managed content deliverables, ensuring quality and timely online and print publication
  • Maintained relationships with academic editors and managed freelance copy editors

Field Open-Source Officer / Media Analyst

United States Embassy - Open-Source Center
04.2006 - 05.2008
  • Managed content for the South Asia page on the Open-Source online portal
  • Created analytical and multimedia products using specialized software tools
  • Monitored various media platforms and analyzed open-source information for the US government
  • Awarded the Headliner Award for exceptional analysis and reporting

Independent Editor

Manya Education Pvt Ltd/Princeton Review
06.2005 - 03.2006
  • Contributed to the development of teaching tools and resources
  • Provided editorial services and content management for educational materials
  • Mentored other editors as a QA Editor

Phone Banking Officer

Standard Chartered Bank
04.2004 - 10.2004
  • Maintained high service standards to ensure customer satisfaction
  • Handled customer inquiries and provided banking solutions via phone

Process Associate

GE Capital International Services
11.2002 - 06.2003
  • Contributed to process optimization and improvement initiatives
  • Supported business processes and operations

College Ambassador

EGurucool.com (now part of NIIT Ltd.)
06.1999 - 06.2001
  • Promoted educational services and represented the company within the college community
  • Engaged in marketing activities and increased brand awareness

Education

Bachelor of Arts (Honors) - English Literature

Miranda House, University College For Women, Delhi University
India
04-2002

Skills

  • Communication
  • Problem Solving
  • Team Facilitation
  • Leadership
  • Risk Management
  • SharePoint
  • Smartsheet
  • Jira
  • Planview
  • Program Management
  • Strategic Planning
  • Agile Methodologies
  • Release Management
  • Process Improvement
  • Budgeting and finance
  • Brand awareness
  • Vendor negotiation
  • Sponsorship acquisition
  • Vendor and contract negotiations
  • Multitasking and organization
  • Business growth
  • Revenue generation
  • Social media marketing
  • Event setup and breakdown
  • New business development
  • Database management
  • Risk management
  • Client relationship development
  • Attention to detail

Certification

  • Certified Scrum Master, Scrum Alliance, 01/01/22
  • Project Management Professional (PMP) Training, 01/01/19

Accomplishments

I received the Headliner Award as a Field Open-Source Officer/Media Analyst for exceptional analytical contributions.

During my tenure at Cisco, I received multiple Monthly and Quarterly Awards for excellence in project and program management

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
French
Beginner
A1
Spanish
Beginner
A1

Timeline

Freelance Event Organiser

Artisanal Alchemist
11.2022 - Current

Project Manager/Scrum Master

Diageo
03.2019 - 11.2022

Sr. Technical Project Lead

Infosys BPM Limited
07.2018 - 03.2019

Sr. Program Manager/ Change Management PM/Communications Lead

Cisco Systems
10.2013 - 07.2018

Manager - Corporate Communications

Uninor, a Telenor Group Company
11.2012 - 03.2013

Production Editor

SAGE Publications India Ltd.
06.2009 - 10.2011

Field Open-Source Officer / Media Analyst

United States Embassy - Open-Source Center
04.2006 - 05.2008

Independent Editor

Manya Education Pvt Ltd/Princeton Review
06.2005 - 03.2006

Phone Banking Officer

Standard Chartered Bank
04.2004 - 10.2004

Process Associate

GE Capital International Services
11.2002 - 06.2003

College Ambassador

EGurucool.com (now part of NIIT Ltd.)
06.1999 - 06.2001

Bachelor of Arts (Honors) - English Literature

Miranda House, University College For Women, Delhi University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The successful warrior is the average man, with laser-like focus.
Bruce Lee

Software

Sharepoint

Smartsheet

Jira

Planview

Rally

Languages

  • English
  • Bengali
  • Hindi

Affiliations

  • PMI.org
  • ScrumAlliance

References

References available upon request.

Work Preference

Work Type

Full TimeContract Work

Work Location

On-SiteRemote

Important To Me

Career advancementPersonal development programsWork-life balanceCompany CultureHealthcare benefitsPaid sick leaveWork from home optionFlexible work hoursPaid time off

Hobbies and Interests

  • Technology
  • Blogging
  • DIY Projects
  • Writing
  • Strategic Board Games

Interests

Technology blogging

DIY projects

Writing

Strategic Board Games

Languages

  • English
  • Bengali
  • Hindi

References

References available upon request.
Sulakshana Pandita