Sufal Das
Software Engineer
Kolkata
Summary
Detail-oriented IT professional with hands-on experience in Manual Software Testing and Microsoft 365 (M365) Support. Skilled in executing test cases, defect identification, documentation, and validation of application functionality, along with providing end-user and administrative support for Microsoft 365 applications including SharePoint Online, Microsoft Teams, and Viva Engage. Experienced in troubleshooting user issues, managing access and permissions, and collaborating with cross-functional teams to ensure system reliability and user satisfaction. Demonstrates strong analytical skills, attention to detail, and a customer-focused approach while adhering to quality standards, IT support processes, and SLAs.
Overview
4
4
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Support Engineer
Wipro Technologies
05.2024 - Current
- Working as a L2 Support Engineer supporting Microsoft 365 (M365) applications for enterprise users.
- Provided support for SharePoint Online, including:
Managing user access, permissions, and site ownership
Performing updates and maintenance on document libraries, lists, and site pages - Possess working knowledge of the Microsoft 365 Admin Center for basic administration tasks.
- Supported Microsoft Teams, troubleshooting customer issues related to:
Microsoft Teams and M365 group management
Chat functionality, microphone, and video call issues - Have foundational experience with the Microsoft Teams Admin Center.
- Resolved user issues related to Viva Engage (Yammer), including access and functionality-related problems.
- Delivered effective end-user support while adhering to IT support processes and SLAs.
Test Engineer
Wipro Technologies
05.2022 - 05.2024
- Working as a Test Engineer for Novartis Pharma AG in which I was working on the following:
- Testing Tool: PROTON(Updated Version of HP/ALM).
- Completed all the required trainings and certifications for this project.
- Understanding Business requirements with Business Analyst, Business Owner and Developer and delivered all the deliverables on time.
- Authoring Test Cases for QA as well as Pre-Prod environment.
- Informal Testing in Dev environment.
- Formal Testing in QA and Pre-PROD environment.
- Working on the Documentation for the testing such as Traceability Matrix, Test Summary Report and CIA Document.
Education
B.Tech - Electronics & Communication Engineering
Guru Nanak Institute Of Technology
Panihati, Kolkata07.2022
ISC - Science with Computer Applications
Methodist School
Dankuni, Hooghly04.2018
Skills
Manual Testing
Automation Testing
JAVA & Python
Certification
August 2022 Google Cloud Platform Google Completed GCP (Associate Cloud Engineer).
Interests
Sports, Music, Gardening, Travelling
Timeline
Support Engineer
Wipro Technologies
05.2024 - Current
Test Engineer
Wipro Technologies
05.2022 - 05.2024
ISC - Science with Computer Applications
Methodist School
B.Tech - Electronics & Communication Engineering
Guru Nanak Institute Of Technology
Other Skills
- Having knowledge on SQL, HTML, CSS and JavaScript.
- Undergoing courses on M365 applications using AI.
- Done some personal projects on Smart Home Automation, Automatic Pet feeder system, Automatic Car Parking System and Gas Leakage Detector.
- Good at communicating with people.
- Decent researching skill.