Sufiya Afsar Shaikh
Mumbai
Summary
Dynamic Guest Relations Executive with proven expertise at Auris Serenity, excelling in customer service and market analysis. Adept at resolving guest complaints and enhancing satisfaction, while leveraging strong communication skills to foster relationships. Skilled in data entry and project management, consistently driving revenue growth and improving operational efficiency. Guest Relations Executive successful in developing and strengthening relationships with regular and VIP guests. Stays professional, focused and self-directed in fast-paced environments while working to develop and manage solutions for diverse guest and operational needs. Manages administrative, personnel and supply functions in support of business and guest requirements.
Overview
2
2
years of professional experience
Work History
Guest Relations Executive
Shivani Rudram
Mumbai
04.2025 - 05.2025
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
- Resolved guest complaints in a professional and courteous manner.
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
- Generated monthly reports detailing changes in occupancy rates at the hotel.
Telecaller
Dotoms Realty
Mumbai
06.2024 - 03.2025
- Followed up with customers via telephone or email regarding their inquiries or orders placed over the phone.
- Answered incoming calls from customers seeking assistance with product or service related issues.
- Managed multiple tasks simultaneously while maintaining focus on each individual caller.
- Responded to customer inquiries in a timely manner, providing accurate information and solutions.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
Guest Relations Executive
Auris Serenity
Mumbai
03.2023 - 05.2024
- Facilitated communication between customers and internal teams through phone calls or emails when needed.
- Adhered to established policies while handling customer complaints and inquiries in a professional manner.
- Researched and identified potential new customers, then contacted them to promote products or services.
- Managed customer accounts by providing timely responses to inquiries and resolving issues promptly.
- Conducted market research activities to analyze competitive landscape and identify trends in consumer preferences.
- Provided advice on the best solutions for clients' needs and offered support throughout the sales process.
- Organized client visits, prepared presentations, and attended events to increase brand awareness.
Education
Company Secretary -
06.2025
HSC -
Mumbai university
Mumbai, Maharashtra01.2020
SSC -
Mumbai university
Mumbai, Maharashtra01.2018
Skills
- Ms office
- Customer service
- Regulatory compliance
- Information management
- Market analysis
- Project management
- Data entry
- Effective communication
- Sales support
- Language skills
- Property management systems
- Service promotions
- Administrative leadership
- VIP support management
- Customer relations
- Hospitality industry experience
- Guest services
- Guest communication
- Excel basic
- Internet browsing
Languages
- English
- Hindi
Hobbies and Interests
- Singing
- Reading books
Disclaimer
I hereby declare all the details which is furnished are true to the best of my knowledge and belief.
Personal Information
- Date of Birth: 03/20/03
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Passport Detail
Na
Timeline
Guest Relations Executive
Shivani Rudram
04.2025 - 05.2025
Telecaller
Dotoms Realty
06.2024 - 03.2025
Guest Relations Executive
Auris Serenity
03.2023 - 05.2024
Company Secretary -
HSC -
Mumbai university
SSC -
Mumbai university
Similar Profiles
Marutesh MishraMarutesh Mishra
Academic Mentor at Rudram IAS instituteAcademic Mentor at Rudram IAS institute
Nishanth ParthibanNishanth Parthiban
Senior Business Analyst & Project Manager at Rudram Phronesis Infraz Private LtdSenior Business Analyst & Project Manager at Rudram Phronesis Infraz Private Ltd
SHUBHAM PRABHAKARSHUBHAM PRABHAKAR
Customer Care Executive at Teleperformance International (Supervisor: Shivani Mehar +918528843516)Customer Care Executive at Teleperformance International (Supervisor: Shivani Mehar +918528843516)
Mudassir Jamil ShaikhMudassir Jamil Shaikh
Intern Clinical Research Coordinator at SevenHills HospitalIntern Clinical Research Coordinator at SevenHills Hospital
Dheeral KhimsariyaDheeral Khimsariya
Senior Manager – Capital Markets and Services at Property Crow Services Pvt. Ltd.Senior Manager – Capital Markets and Services at Property Crow Services Pvt. Ltd.