Sufiya Fathima
Fraud Specialist 3
Bengaluru
Summary
As a controls performer in the current role, working on various daily control reports and addressing any gaps on an ongoing basis to minimize risks.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented Management professional committed to business results. Dedicated team player skilled at mediation and conflict resolution .
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Fraud Specialist 3
JP Morgan Chase & Co
Bengaluru
10.2018 - Current
- As a part of centralized controls team working towards mitigating risks on a daily basis through processing Share-points and submitting revised claims and correctives .
- Analyzed risk factors and developed strategies to mitigate potential threats.
- Communicated effectively with stakeholders at all levels, fostering collaboration and alignment.
- Demonstrated flexibility by successfully managing multiple tasks across different business units.
- Worked on high risk accounts and transactions to mitigate risks.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Working on up-skilling 1200 FTE through updating career profiles and virtual learnings, added mote than 5500 skills in just Quarter 1 of 2024
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Worked in people’s pillar to reduce attrition and maintained employer centric environment
- Co-ordinated Town-hall’s , Excellence awards , Senior leadership visits and floor events while a people’s coordinator.
Customer Service Specialist
Mphasis
Bengaluru
05.2017 - 09.2018
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
2nd PUC - PCMB
Brindavan Independent Pu College
Bengaluru 04.2014 - 04.2017
High School - High School
St Marys Girls High School
Bengaluru 04.2011 - 04.2014
Bachelor Of Business Administration -
RNTU
2024
Skills
Fraud detection
Procedure review
Effective communication
Multitasking Abilities
Planning and Coordination
Teamwork and Collaboration
Problem-Solving
Cultural Awareness
Excellent Communication
Types of fraud
Self-Motivated
Critical Thinking
Attention to Detail
Training and Development
Relationship building and management
Decision-Making
Quality assurance
Microsoft Office Suite
Operations analysis
Internal Audits
Strategic planning
Root Cause Analysis
Loss Prevention Programs
Claims Management
Risk mitigation
Stakeholder Management
Accomplishments
- Service Excellence awards
- Culture carrier award
- MBR recognitions
- Peoples pillar awards
Certification
Control Management CORE reporting
Timeline
Control Management CORE reporting
04-2024
Fraud Specialist 3
JP Morgan Chase & Co
10.2018 - Current
Customer Service Specialist
Mphasis
05.2017 - 09.2018
2nd PUC - PCMB
Brindavan Independent Pu College
04.2014 - 04.2017
High School - High School
St Marys Girls High School
04.2011 - 04.2014
Bachelor Of Business Administration -
RNTU