KASU SUFIYAN MUNEER

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Escalation point of contact for Global issues w.r.t Zscaler & VPN.
• Mentored junior staff members in their professional development by offering guidance/training in their assigned roles.
• Technical Planning and Design for multiple Departments within Customer's organization.
• Reviewed and implemented Policies on Zscaler for customer post merger resulting in 70% reduction in Incidents.
• Deployed Zscaler for 25k Users with minimal daily operation interruption.

• Design & develop POC plans for Zscaler cloud proxy products, F5 ( VPN, Load Balancer & WAF) solutions for Clients.
• Design & develop POC plans for Zscaler cloud proxy products, F5 ( VPN, Load Balancer & WAF) solutions for Clients.
• Managing team of L1 & L2 engineers for daily operations.
• New/Existing Location integration using IPsec/GRE Tunnels
  ZCC (Z-app) Implementation, Administration and policy Management for Road Warriors.
  Managing Access control policy rules/policies and Review periodically to improve security posture.
• Working closely with Firewall Team to modify existing ZEN and engage in Architecture level changes.
  Managing Zscaler features ( SSL Inspection, Authentication for external URL/Applications, URL policies, Zscaler Firewall control & Network Services/applications. Threat Prevention policy (IPS & Advanced Protection, Cloud Sandbox, File Type Controls , ZCC profiles).
• Working closely with Firewall Team to modify existing ZEN and engage in Architecture level changes.
  Managing Zscaler features ( SSL Inspection, Authentication for external URL/Applications, URL policies, Zscaler Firewall control & Network Services/applications. Threat Prevention policy (IPS & Advanced Protection, Cloud Sandbox, File Type Controls , ZCC profiles).

• Technical SME responsible for managing Zscaler Technologies for Users globally and act as an Escalation Point of Contact for Major Incidents
• End to End troubleshooting for Zscaler related issues and providing RCA for Incidents.

• Client: Sun Pharmaceuticals Ltd
• Role: L3 Security Administrator

Techincal SME for Zscaler related Operations & projects.

Technical SME for Pulse Secure VPN & Seclore Data protection related projects and operation

• Responsible for Handling Network operations for multiple Clients across US.

• Testing and troubleshooting various SOHO DSL Routers and Switches.