Open To Work
Hi, I’m
Sufiyan Mansoor
Mumbai
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
16
years of professional experience
Work History
TATA AIA LIFE INSURANCE LTDMumbai
Sales Manager
03.2017 - Current
Job overview
- Coordinating with channel partner for business
- Providing Product training to channel partner
- Handling channel partner like Blue chip
- Logging the cases in our system
- Coordinating through mail with Operation department for case issuance and further requirement
- Establishes, develops and maintains business relationships with channel partner and prospective customers in the assigned territory/market segment to generate new business for the organizations products/services
- Makes telephone calls and in-person visits and presentations to existing and new partners Develops clear and effective written proposals/quotations for current and prospective customers
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed and implemented new sales strategies to update product lines.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Created and maintained sales environment to support business objectives.
- Attended trade shows for in-person engagement and network building.
- Performed sales consultations and educated clients on products and services.
- Analyzed business and sales targets using critical problem-solving skills.
- Prepared sales production reports for senior management.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
DTDC Courier & Cargo LtdMumbai
Functional Area: Assistant Channel Manager
07.2016 - 02.2017
Job overview
- Job responsibility includes Responsible for generating new leads through activities to build up a database of prospects which is used to generate new business
- Business development and building lasting business relationship with partners
- Coordinating with the channel partners in terms of indenting, follow-ups and services
- Attending customers who visit the DTDC branch for resolution and close looping the complaints by coordinating with the concerned department
- Managing relationships with the Channel Partners and customers ensuring all the issues are addressed
- Maintaining the sale sheets every month for a sales review
- Regular visits to channel partners branch to maintain regular contact with the
- Advocated for channel needs cross-functionally to deliver on partner and customer promises.
- Created sales and marketing campaigns to drive lead generation for channel partners.
- Coached, mentored and developed skills in channel partner team to underpin successful sales efforts.
- Assisted partners in selling, implementing and supporting company services.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Determined price schedules and discount rates.
- Conducted market research and reported on competitors.
Vodafone India LtdMumbai
Relationship Manager
04.2015 - 06.2016
Job overview
- Job responsibility includes Responsible for preferential servicing of 1000 HNIs comprising Bollywood stars, Political bigwigs, Journalists, CEOs and MDs of leading MNCs, Entrepreneurs and prominent cricketers
- Regular visits to customer base to maintain regular contact with the customer/authorized signatory to develop a strong relationship
- Being in contact with the customers by various modes of communication i.e
- Emails, calls and letters
- With Twitter and other social networking tools at their disposal and huge followers they attract, ensuring tweets are always healthy and praises for the brand and grievances if any to be eliminated at the speed of light
- Assist collections by ensuring payments are received on time
- Revenue enhancement by addition of new customers and up selling of value added services / new connections
- Promotion of new products and services during visits to customers to up sell various value added services as per customer / organizational requirements
- Acquisition of new business through upselling Vodafone sim cards to other users in family/organization
- Ensuring 100% retention of accounts through regular visits and understanding customer requirements
- Retention of customers by Tariff Rationalization
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Developed marketing plan based on client data to acquire new relationships and expand existing ones.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Addressed inquiries from clients and department team members.
- Developed and implemented improved organizational tools to increase productivity.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
ICICI Prudential Insurance LtdMumbai
Functional Area: Financial Service Manager
06.2012 - 11.2014
Job overview
- Job responsibility includes Responsible for generating new leads through activities to build up a database of prospects.
- Business development and building lasting business relationship with partners.
- Formed and sustained strategic relationships with partners.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Delegated work to staff, setting priorities and goals.
- Coordinating with the corporate partners in terms of indenting, follow-ups, renewal and services
- Attending customers who visit the ICICI Prudential branch for resolution and close looping the
- Complaints by coordinating with the concerned department
- Managing relationships with the Channel Partners and customers ensuring all the issues are addressed
- Maintaining the sale sheets every month for a sales review
- Regular visits to Corporate partners branch to maintain regular contact with the
- Field staff/Branch manager to develop a strong relationship.
- Special Projects; Same Day Issuance Guarantee to Corporate partners.
Vodafone India Ltd, Zeus Pvt. LtdMumbai
Sales Manager
02.2010 - 04.2012
Job overview
- Job responsibility included Managing Retention at 1st Level by personally interacting with customers & resolving their issues/concerns
- Supporting the store team and manager to increase revenue and profit targets
- Providing a friendly and helpful service to customers
- Handling BSCS system and carrying out provisioning activities
- Maintaining high standards of presentation and cleanliness across the store
- Improving service standards through training on an ongoing basis
- Making C-SAT calls and contributing in improvement of the customer satisfaction level
- Demonstrating good product knowledge to customers on key promotions and offers
- Ensuring that 100% target achieved each on every month
- Quality of West Zone above the benchmark of 85% Acquisition of new business through up selling Vodafone sim cards and USB Sticks and Value Added Services like Data pack and International Roaming Packs to other users in family/organization
- Achievements: Awarded as Best Customer service Executive
- Awarded as a Super Performer
- Promoted from CSE to Sales Manager
- Organization: Marketing executive with different Agencies.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Performed sales consultations and educated clients on products and services.
- Prepared sales production reports for senior management.
- Achieved company growth and brand development through market expansion and sales.
- Tracked monthly sales to generate reports for business development planning.
- Analyzed competitors' successes and failures, evaluating impact on market.
Education
Global University
Graduation from Commerce
University Overview
Computer Awareness:
Working knowledge of Ms Word
Excel.
Working knowledge of Internet.
Skills
- A good team player with strong leadership, communication and interpersonal skills
- Personal and Organizational goals
- Dedication and drive as a hard-working individual
- Ability to manage multiple tasks in a pressured environment
- Sales tracking
- Profit and revenue-generating strategies
- Promotional sales events
- Sales presentations
- Rapport and relationship building
- Compelling leadership skills
- Cross-cultural sales background
- Prospecting skills
- Sales operations
- Excellent communication skills
- Sales process
- Service-driven sales
- Business Planning
- Resolution-oriented
- Product knowledge
- Communication and engagement techniques
- Lead generation
Languages
English, Marathi, Hindi
First Language
Work Preference
Work Type
Full TimeLocation Preference
HybridTimeline
Sales Manager
TATA AIA LIFE INSURANCE LTD
03.2017 - Current
Functional Area: Assistant Channel Manager
DTDC Courier & Cargo Ltd
07.2016 - 02.2017
Relationship Manager
Vodafone India Ltd
04.2015 - 06.2016
Functional Area: Financial Service Manager
ICICI Prudential Insurance Ltd
06.2012 - 11.2014
Sales Manager
Vodafone India Ltd, Zeus Pvt. Ltd
02.2010 - 04.2012
Global University
Graduation from Commerce
Excel.
Working knowledge of Internet.
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