Open To Work
SUFIYAN KHAN
Mumbai
Work Preference
Summary
Dynamic Store Manager with a proven track record at Adidas, excelling in inventory management and customer relationship building. Successfully trained and motivated teams, enhancing sales performance and achieving operational excellence. Passionate about visual merchandising and strategic planning, I consistently drive results and foster a positive shopping experience for customers.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Store Manager
Adidas
Mumbai
11.2021 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management and maintained stock levels efficiently.
- Implemented visual merchandising standards to promote brand identity.
- Conducted staff meetings to communicate goals and expectations clearly.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Analyzed sales trends to optimize product placement and promotions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Maintained accurate records of employee performance reviews.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated POS system with new products and promotional offers.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored employee performance and identified performance gaps for corrective action.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Store Manager
Nike
Mumbai
09.2019 - 09.2021
Store Manager
Adidas
Mumbai
03.2015 - 09.2019
Store Manager
Reebok
Mumbai
03.2013 - 03.2015
Reatail associate
Adidas
Mumbai
03.2011 - 03.2013
Education
Commerce
Rabindra Tagor Nath University
Bhopal 06.2017 - 06.2019
Skills
- Inventory management
- Visual merchandising
- Customer relationship management
- Sales analysis
- Staff training
- Team building
- Strategic planning
- Problem solving
- Effective communication
- Bank and safe deposits
- Time management
- Employee scheduling
- Store operations oversight
- Team leadership and coaching
- Shift scheduling
- Customer service
- Report generation
- Personnel development
- Team motivation
- Store displays
- Leadership development
- Merchandise planning
- Store merchandising
- Sales coaching
- Delegating work
- Staff performance improvement
- Financial operations management
- Store operations
- Policies and procedures
- Inventory forecasting
- Customer relations
- Employee terminations
- Relationship building and management
- Problem-solving
- Sales strategies
- Employee supervision and motivation
- Performance reviews
- Promotional planning
- Budgeting and cost control
- Recruitment and hiring
Languages
English
First Language
Arabic
Beginner (A1)
A1
Hindi
Beginner (A1)
A1
Marathi
Beginner (A1)
A1
Certification
- I lead
- Footwear specialist
Accomplishments
- Torchbearer awad for store manager in Reebok
- Torchbearer Award for best store manager in Adidas
- Adileague winner in emerging market
Timeline
Store Manager
Adidas
11.2021 - Current
Store Manager
Nike
09.2019 - 09.2021
Commerce
Rabindra Tagor Nath University
06.2017 - 06.2019
Store Manager
Adidas
03.2015 - 09.2019
Store Manager
Reebok
03.2013 - 03.2015
Reatail associate
Adidas
03.2011 - 03.2013