Simran Shaikh

Results-driven Insurance Claims Operations Specialist with 5+ years of experience across US and Australian Property & Casualty insurance markets. Proven expertise in end-to-end claims handling, claims investigation, liability assessment, recovery operations, carrier and stakeholder management, regulatory compliance, and SLA/KPI performance management. Recognized for strong analytical problem-solving, customer service excellence, and process improvement, with a proven track record of managing high-volume claim portfolios while consistently delivering quality and productivity targets. Promoted to B1 based on outstanding performance and operational excellence.

• Managed end-to-end recovery lifecycle for non-disputed motor insurance claims.
  Reviewed claim files to identify recovery opportunities and ensure policy compliance.
  Liaised with insurers, third parties, customers, and internal stakeholders for timely claim resolution.
  Negotiated outstanding recoveries and followed up to maximize successful collections.
  Maintained accurate claim documentation and updated claim management systems regularly.
  Prioritized workloads to meet SLAs, productivity, and quality standards.
  Resolved claim-related queries through effective verbal and written communication.
  Ensured compliance with Suncorp’s operational guidelines and regulatory requirements.