Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Websites
Projects
Timeline
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Sufiya Sulthana Shaik

Puttaparthi

Summary

Results-driven Systems Engineer with a proven track record at Sufiya Sulthana Shaik, optimizing SQL queries and enhancing Python applications. Adept at technical troubleshooting and client communication, I excel in delivering effective solutions and fostering strong relationships, ensuring customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Systems Engineer

Sufiya Sulthana Shaik
Infosys Mysore
11.2024 - 04.2025
  • Optimized SQL queries for improved performance across multiple databases.
  • Coded and implemented software programs in Python.
  • Resolved technical issues related to the Python platform.
  • Implemented object-oriented design principles into programming tasks.
  • Developed and tested Python programs.

Customer Service Associate

Sufiya Sulthana Shaik
Teleperformance,Banglore
08.2022 - 04.2023
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Answered phone calls from customers promptly and courteously.
  • Greeted customers and identified their needs.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
  • Provided product recommendations based on customer needs.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Responded to customer inquiries via phone, email and chat.
  • Resolved customer inquiries in a timely manner.

Education

Btech - Electrical, Electronics And Communications Engineering

IIIT College, RGUKT
Idupulapaya
04-2022

PUC - MPC

IIIT College RGUKT
Idupulapaya
05-2018

High School Diploma -

ZPGH School
Kothacheruvu
04-2016

Skills

  • Python
  • SQL
  • HTML
  • CSS
  • Basic Java programming
  • Problem resolution
  • Client communication
  • Technical troubleshooting
  • Communication
  • Customer support
  • Problem solving
  • Critical thinking
  • Leadership qualities
  • Teamwork

Affiliations

  • Creating new ides with friends
  • Dancing
  • Cooking
  • Acting

Languages

Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Urdu
Proficient (C2)
C2

Accomplishments

Got 1st rank in 10th standard with the highest marks among all schools in Kothacheruvu Mandal in 2016

• Secured 9.5 GPA

Projects

  • Created a user-friendly website from which a customer can easily order organic fruits and vegetables using technologies like HTML, CSS, and JavaScript
  • Well decorated, the website with color, fonts, and tables can make it feel comfortable and understandable

Timeline

Systems Engineer

Sufiya Sulthana Shaik
11.2024 - 04.2025

Customer Service Associate

Sufiya Sulthana Shaik
08.2022 - 04.2023

Btech - Electrical, Electronics And Communications Engineering

IIIT College, RGUKT

PUC - MPC

IIIT College RGUKT

High School Diploma -

ZPGH School

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Sufiya Sulthana Shaik