Sugandh Bhatia
Faridabad
Summary
Customer Executive Manager with expertise in customer service, client relationship management, and issue resolution. Skilled in improving customer satisfaction, managing operations, and delivering efficient, customer-focused solutions. Resourceful Customer Care Manager known for high productivity and efficient task completion. Specialized in conflict resolution, team leadership, and process improvement to enhance customer satisfaction. Excel at communication, empathy, and problem-solving to navigate challenges and maintain positive client relationships. Committed to fostering a supportive team environment that upholds company values and customer service standards.
Overview
15
15
years of professional experience
Work History
Customer Care Manager
Mahindra
Faridabad
01.2018 - Current
- Expertise in customer service, client relationship management, and issue resolution.
- Skilled in improving customer satisfaction, managing operations, and delivering efficient, customer-focused solutions.
- Led customer care initiatives to enhance service quality and satisfaction.
- Managed escalated customer issues, ensuring timely resolutions and support.
Sr. CRM
Classic Honda
01.2015 - 01.2018
- Streamlined CRM management and automation processes for enhanced efficiency.
- Developed customer lifecycle and retention strategies to boost engagement.
- Supervised team performance, ensuring accountability and productivity.
- Resolved complex issues through effective escalation procedures.
- Conducted data analysis and reporting to derive KPIs and insights.
CRM
Volkswagen
01.2012 - 01.2015
- Managed customer data to enhance database accuracy and reliability.
- Tracked leads and pipelines to optimize sales opportunities.
- Handled customer interactions through calls, emails, and chats efficiently.
- Resolved tickets and issues promptly to maintain service quality.
- Utilized CRM software to streamline customer management processes.
ICRE
Royal Motors
01.2011 - 01.2012
- Inbound Customer Handling (Calls/Chats/Emails)
- Customer Relationship Management (CRM Tools)
- Query Resolution & Complaint Handling
- Communication & Active Listening
- Data Entry
Education
12th grade - CBSE
01-2014
Degree - Fashion designer
JD institute of Fashion Technology
01-2014
10th grade - CBSE
01-2011
Skills
- Problem solving
- Complaint resolution
- Team leadership
- Coordination
- Communication skills
- Interpersonal skills
- Customer experience enhancement
Languages
- Hindi
- English
Timeline
Customer Care Manager
Mahindra
01.2018 - Current
Sr. CRM
Classic Honda
01.2015 - 01.2018
CRM
Volkswagen
01.2012 - 01.2015
ICRE
Royal Motors
01.2011 - 01.2012
12th grade - CBSE
Degree - Fashion designer
JD institute of Fashion Technology