SUGANDHA JHINGRAN
Sr. Manager- IT Global Project Manager & Sourcing Head for UST
Summary
Qualified Project Manager with proven track record in leading teams and driving operational efficiency. Demonstrated ability to implement strategic initiatives that enhance productivity and foster growth. Known for utilizing strong leadership and communication skills to facilitate team collaboration and achieve organizational goals with the experience of 14 Years in Project Management, Sourcing, Customer Management perfected through years of experience in the IT Industry in Customer Service, Strategic Negotiations Customer Relationship Management, and Operations. Experienced in client engagement in different industry verticals across the globe working relationships with Global Customers along with Cross- Functional Teams to stay abreast of industry.
Overview
14
14
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Sr. Manager- IT Global Project Manager & Sourcing Head
UST GLOBAL INC.
04.2021 - Current
- Manage global projects strategy and execution of multiple projects with $500M in annual expenditure, managing a team of 13 professionals at different locations.
- Developed and implemented strategies, resulting in a 15% reduction in procurement costs over three years while maintaining supplier quality and performance.
- Negotiated multimillion-dollar software contracts with key suppliers, achieving a 10% improvement in contract terms and reducing lead times by 20%.
- Experienced working with Contingent Labor on Project to Project basis from Talent Pool with specific skillset.
- Managed risk and compliance by establishing a robust supplier audit program, identifying and mitigating potential risks in the supply chain.
- Partner with the Finance & S2P Transformation team to provide input in designing & transforming processes and implement proposed improvements.
- Lead the TEAM and ensure timeliness, accuracy, and quality of processes in ensuring satisfying service delivery to meet or exceed customers' expectations.
- Conduct thorough process assessments, collect data, and identify bottlenecks and root causes within the P2P operations.
- Work with upstream and downstream dependencies to ensure comprehensive insights across geographies.
- Enforced transaction procedures and policies to ensure adherence to guidelines.
- Review KPIs and drive towards defined benchmarks to an agreed schedule.
- Optimizing the cost by renewing the contracts within SLA and saving reinstatement costs on the contracts.
- Performing license harvesting for Top 5 Publishers for delivering cost savings and compliance.
- Working on Tools like PowerBI, Orion, MS Excel.
Sr. Consultant- Software PM Procurement
Silver Leaf Solutions
11.2020 - 04.2021
- Managing Enterprise Customers for South.
- Helping businesses reduce their spend by 15-20% & more.
- Focused on showcasing my abilities on Operations, Customer Service, Cost Optimization and Managed Services.
- Worked closely with Senior Management for Strategic Sourcing, Software Procurement, Cost reduction.
- Work closely with the vendors for the IT Procurement requirements.
Sr. Global Account Manager – Customer Manager
SoftwareONE India
06.2015 - 03.2020
- My responsibilities include building professional relationship with customers to ensure Business continuity and to add value to the customer business and thus ensure maximum customer satisfaction.
- Catalyzes the completion of various IT sourcing processes like processing of purchase order, delivery, IT supply management and timely payments during the entire cycle.
- Act as the primary interface between the customer and all relevant divisions.
Customer Account Manager
Dell
06.2014 - 06.2015
- Account Manager for Indian Customers.
- Ensure timely and effective communication and follow-up by the Team to customers on the reported queries/issues.
- Worked in collaboration with multiple Teams like Business, Sales, Finance, Leadership to address to resolve the customer issues/challenges.
- Provide support assistance to the customers to complete sales transactions efficiently.
- Supervised the Team on daily activities to set the goals and priorities for the Team.
- Responsible for building positive customer relationship, sales growth, accuracy of customer accounts and transactions.
Key Account Manager
Softcell Technologies Limited
10.2011 - 06.2014
- Leverage management tools to analyze data on a variety of critical business drivers ranging from coverage, productivity, and time allocation on deliverable.
- Worked with SMB Customers for South and West.
- Inside Sales Specialist January 2010 - September 2011 (1 year 9 months)
Education
Certified Corporate Consultant Certification - Soft Skills
Miller Wayman Training Inc
USA09.2021
Master of Business Administration -
Siva Sivani Institute of Management
Hyderabad, India01.2010
Bachelor of Science - B.Sc
Lucknow University
01.2007
Skills
Project planning, Budget management, Problem-solving, Strategic Sourcing, Contracts Negotiation, Supplier Relationship Management, Cost Reduction Strategies, Supply Chain Optimization, Vendor Management, Risk Management and Compliance, Team Leadership and Development, Cross Functional Collaboration, Strategic planning, Talent development,Operations management, Resource allocation, Cross-functional collaboration, Cross-functional communication, Documentation and reporting, Organizational improvement,Troubleshooting and problem resolution, Team leadership, Decision-making, Time management
Certification
ITIL-4
Timeline
Sr. Manager- IT Global Project Manager & Sourcing Head
UST GLOBAL INC.
04.2021 - Current
Sr. Consultant- Software PM Procurement
Silver Leaf Solutions
11.2020 - 04.2021
Sr. Global Account Manager – Customer Manager
SoftwareONE India
06.2015 - 03.2020
Customer Account Manager
Dell
06.2014 - 06.2015
Key Account Manager
Softcell Technologies Limited
10.2011 - 06.2014
Bachelor of Science - B.Sc
Lucknow University
Certified Corporate Consultant Certification - Soft Skills
Miller Wayman Training Inc
Master of Business Administration -
Siva Sivani Institute of Management