Sugandha Sharma

Audience: Commercial Leadership Team, Revenue Leaders, Functional Heads, Product Head, Engineers

• Partner with commercial leadership to drive performance management, forecasting, and operational governance across a $500M+ subscription business.
• Improved provisioning efficiency by 25% and operational accuracy to 98%+, accelerating customer onboarding and revenue realization.
• Increased win rates by 10–15% through commercial optimization initiatives, improving pipeline conversion and business performance.
• Improved customer retention by 5–8%, contributing to increased customer lifetime value and recurring revenue growth.
• Deliver executive reporting, performance reviews, and business insights to support strategic decision-making.

Key Outcomes:

• 10–15% increase in win rates, 5–8% improvement in customer retention, 25% increase in operational efficiency.

Audience: Sales Leadership, Revenue Leaders, Business Unit Heads

• Led sales operations strategy supporting forecasting, pipeline management, territory planning, and sales productivity initiatives.
• Managed a team of 10 professionals, improving productivity by 20% through KPI-driven coaching and performance management.
• Automated Salesforce workflows and operational processes, reducing manual effort by 30%.
• Built executive dashboards and QBR frameworks improving visibility into business performance and pipeline health.
• Partnered with Sales and Enablement teams to improve sales execution and operational effectiveness.

Key Outcomes: • 20% productivity improvement • 30% reduction in manual effort • Enhanced forecasting and pipeline visibility.

Audience: Global Sales Leaders, GTM Stakeholders, Operations Directors

• Led global sales operations and transformation initiatives focused on scalability, process optimization, and sales effectiveness.
• Managed an 8-member team driving automation, reporting, and business transformation programs.
• Developed onboarding and enablement programs, improving onboarding effectiveness by 30%.
• Reduced manual effort by 25% through automation and workflow redesign initiatives.
• Supported the adoption of Salesforce, People.ai, and Chorus to improve sales productivity and data-driven decision-making.

Key Outcomes: • 30% improvement in onboarding effectiveness • 25% reduction in manual effort • Improved sales productivity and operational scalability.

• Led operational governance and sales support activities for the U.S. Commercial Operations teams.
• Managed a 7-member team focused on process optimization and operational delivery.
• Improved turnaround time by 20% and reduced CRM-related errors by 30%.

• Supported sales and account management teams through reporting, analytics, and operational governance.
• Managed operational reporting, SLA compliance, and performance tracking across national operations.
• Supported network operations and incident management to ensure service continuity.