Sugandha Tilwalia

Results-driven Senior Technical Lead with Certified Scrum Master, Results-driven Technical Lead and Functional Test Engineer with 10 years of experience across banking, BFSI, e-learning, and logistics supply chain management domains. Proven ability to implement Scrum and Agile principles, leading teams to deliver high-quality solutions. Skilled in managing projects, enhancing team performance, and ensuring effective collaboration. Committed to continuous improvement and leveraging technology to optimize processes.

Pitney Bowes 

FDR (Fulfillment Delivery & Returns), FDR is part of GEC (Global eCommerce) which was responsible to track the packages from coming into our facility (Warehouse) till it successfully delivers to USPS (US Postal Services).

Led cross-functional teams in root cause analysis Develop, implement, and maintain quality assurance protocols and procedures. 

Conduct quality audits and assessments to ensure compliance with industry standards and regulations.Analyze quality data to identify trends, root causes, and areas for improvement. 

Collaborate with product development, manufacturing, and supply chain teams to address quality issues. Lead quality improvement projects using methodologies such as Six Sigma, Lean, or FMEA. 

Train and mentor team members on quality standards and best practices. Prepare and present reports on quality metrics, findings, and recommendations to management. Participate in the design and development of new products, ensuring quality considerations are integrated from the start. 

FIS Global -PaaS (Payments as a service)

Implemented UK-compliant PaaS functionality for Faster Payments, BACS, CHAPS, and SWIFT.

Responsible to perform End to End testing with SWIFT and SEPA payment methods.

Conducted functional testing: integration, smoke, user acceptance, system, API, regression. 

Applied agile, DevOps, lean methodologies. 

Written and executed automation test scripts via TFK-Framework. 

Reported bugs using ALM-Jira, analyzed requirements. Executed SQL queries with SQL Developer. 

Mizuho Bank

Japan's second Retail and Corporate bank HQ in Tokyo, Japan, London: Head office for European Corporate Bank operations 6 branches in Europe

Experience in functional testing at various levels such as: Integration Testing, Smoke Testing, User Acceptance Testing, Interface Testing / Usability Testing, System Testing, API Testing, and Regression Testing Experience with approaches and/or methodologies such as agile, DevOps, and lean development Functional, Acceptance and Smoke testing have been applied on this project Involved in writing and executing Automation Test Script through Eclipse on TFK- Framework Bug reporting has been in ALM-Jira Involved in understanding and analyzing requirement specification documents Involved in writing SQL queries using SQL developer Automation testing has been performed through TFK-Framework (In-house tool)