Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Hobbies and Interests
Declaration
Timeline
Generic

SUGANTHARAJ P

No 50/59 Thiruvalluvar Nagar, Anbu Nagar 3rd Street, Edayarpalayam,Coimbatore

Summary

Friendly Retail Banker adept at building and managing customer relationships to drive bank assets and new business. Strong consultative selling skills to understand client needs and recommend customized solutions. Excellent communication and interpersonal skills with customers, peers and management teams.

Overview

10
10
years of professional experience

Work History

Branch Relationship Manager- Operations

AXIS BANK LTD.
Coimbatore
03.2021 - Current
  • Reviewed and authorized teller transactions to ensure accuracy, compliance with policies and procedures, and customer satisfaction.
  • Assisted customers with opening new accounts, closing existing accounts and completing other banking transactions.
  • Maintained an up-to-date knowledge of bank policies and regulations related to teller operations.
  • Participated in branch marketing campaigns aimed at increasing customer base.
  • Maintained confidentiality of bank records and client information.
  • Developed and maintained strong relationships with customers through proactive communication and follow up.
  • Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
  • Maintained accurate records of all client interactions within the company's CRM system.
  • Analyzed economic indicators to anticipate changes in the market environment.
  • Educated customers on current trends in the banking industry as well as best practices for managing their finances.
  • Identified opportunities for cross-selling new banking products or services to existing clients.

Service Officer

KOTAK MAHINDRA BANK LTD.
Coimbatore
12.2019 - 03.2021
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Performed daily reconciliation of teller drawer within established limits.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Identified potential opportunities to upsell products or services to customers.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Advised customers on various banking products and services such as loans, investments, and credit cards.

Operations Executive

AXIS SECURITIES LTD & QUESS CORP
Coimbatore
01.2017 - 09.2019
  • Create and maintain Management reports including end-of-month, quarterly, and annual reports
  • Communicating with upper management to develop strategic operations goals and Monitoring operational performance of both internal and external service providers
  • Collect customer information and input data into the system ensuring confidentiality at all times and Cross Checking, Finding & Rectifying errors in Application form & make outbound call to verify whether merchant applied for the Product
  • Cross-sells banking products such as loans, credit cards, and other channels of banking such as online banking, mobile banking, and the automated voice system
  • Proficient in handling computer applications like word processing, spreadsheets (Excel – Vlookup, Functions), mail and banking software

Assistant Manager

NIAGRA EXPORT PVT LTD.
01.2015 - 11.2016
  • Maintaining the supplier database, purchase records, and related documentation and Ensuring that all procured items meet the required quality standards and specifications
  • Coordinates with people in different company locations to see if a better price is available somewhere else or if suppliers in a certain area are not living up to expectations
  • Continuously comparison shops and negotiates to make sure the company gets the best possible prices on needed supplies and offering guidance on cost reduction, revenue enhancement, and profit maximization
  • Create, assemble and present applicable export documentation required per country specific destination in accordance with export laws and regulations
  • Prepare import & export customs clearance and Arrange Invoice to customer and also Arrange cheque to pick up & process billing and release delivery order to customer and produce and control all required documents accurately and timely

Education

MBA - Finance

Bharathiar University
Coimbatore
05-2016

MIB - International Business

Hindusthan College of Arts And Science
Coimbatore
04-2015

BBM - Business Management

Hindusthan College of Arts And Science
Coimbatore
04-2013

H.S.C -

Jaycee Hr. Sec. School
Coimbatore
04-2010

S.S.L.C -

GKNM Hr. Sec. School
Coimbatore
04-2008

Skills

  • Communication
  • Marketing and Sales Knowledge
  • Motivation
  • Customer Relationship Management
  • CRM Tracking
  • Problem-Solving and Conflict Resolution
  • Client acquisition
  • Customer Oriented Mindsets
  • Good Decision-Making Abilities

Accomplishments

  • Presented a paper 'Foreign Direct Investment and Growth in India' in International Conference in Indian Business Scenario by HICAS.
  • Presented a paper 'Financial & Economic Reforms in Indian Industrial Sector' in International Seminar on Trends in Global Economy and Economic Reforms in India.
  • Presented a paper 'Categories of Pre Shipment & Post shipment Finance' in Intercollegiate Seminar by HICAS.
  • Participated in workshop on 'Opportunities in Logistics' conducted by EXIM academy, Cbe.
  • Participated in workshop on 'Risk In International Logistics' conducted by PSGCAS, Cbe.
  • Cleared the Examination in 'MS-Office' and 'Tally ERP 9' conducted by XL Master in Hindusthan College of Arts and Science, Coimbatore.
  • Presented a paper 'Trends in Financial Market' in International Seminar on Emerging Trends in Global and Indian Financial Markets.

Personal Information

  • Date of Birth: 15th Aug 1993
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

  • Tamil
  • English

Hobbies and Interests

  • Collecting Old Rupee Notes
  • Stamps
  • Play Cricket
  • Carrom
  • Volley Ball

Declaration

I do hereby declare that the above-furnished details are true and correct to the best of my knowledge and belief.

Timeline

Branch Relationship Manager- Operations

AXIS BANK LTD.
03.2021 - Current

Service Officer

KOTAK MAHINDRA BANK LTD.
12.2019 - 03.2021

Operations Executive

AXIS SECURITIES LTD & QUESS CORP
01.2017 - 09.2019

Assistant Manager

NIAGRA EXPORT PVT LTD.
01.2015 - 11.2016

MBA - Finance

Bharathiar University

MIB - International Business

Hindusthan College of Arts And Science

BBM - Business Management

Hindusthan College of Arts And Science

H.S.C -

Jaycee Hr. Sec. School

S.S.L.C -

GKNM Hr. Sec. School

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