Suganthi A
Accountant
Chennai
Summary
Dynamic professional with a proven track record at Highbrow Systems, excelling in customer service and complaint resolution. Adept at problem-solving and maintaining composure under pressure, I enhanced customer loyalty through effective communication and active listening. Proficient in Microsoft Excel, I ensure accurate financial reporting and record-keeping.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Representative
Highbrow Systems
09.2025 - 02.2026
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Accountant
PFI PL Thirumala TMT (Kilpauk)
01.2019 - 01.2020
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Collected and reported monthly expense variances and explanations.
- Provided journal entries and performed accounting on accrual basis.
- Maintained integrity of general ledger and chart of accounts.
Education
MBA - Financial Management
Madras University
Chennai, India 04.2001 -
Bachelor of Arts - Finance
Anna Adarsh College For Women
Chennai, India 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Time management
Call management
Complaint resolution
Decision-making
Team collaboration
Microsoft Excel
Tally prime
Computer proficiency
Badminton ,Gardening, Dancing, Baking,
- I enjoy dancing as it helps me stay active and confident.
- Dancing improves my creativity and expression.
- I like playing badminton in my free time.
- Badminton keeps me physically fit and energetic.
- Gardening is one of my favorite relaxing activities.
- I enjoy growing plants and taking care of them.
- Baking is another hobby that I truly love.
- I like trying new recipes and making homemade cakes and snacks.
- My hobbies help me maintain a healthy work-life balance.
- They also improve my patience, focus, and teamwork skills.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Highbrow Systems
09.2025 - 02.2026
Accountant
PFI PL Thirumala TMT (Kilpauk)
01.2019 - 01.2020
MBA - Financial Management
Madras University
04.2001 -
Bachelor of Arts - Finance
Anna Adarsh College For Women
04.2001 -