Suganya B
Chennai
Summary
Seeking a position that allows me to apply my strong analytical and problem-solving skills, along with my passion for continuous learning, to make a positive impact and contribute to the overall goals of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Support Analyst
Hewlett Packard Enterprise
05.2022 - 05.2024
- CLIC and OCA are the window-based tool used to configure HPE Server, Storage and its subcomponents. Menu will be provided for all the available products which contain specific rules for the products and its supported components.
- For every product, the specifications will be provided.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions.
- Provided clear and concise step-by-step technical support to guide clients.
- Managed defect tracking process using JIRA, ensuring timely resolutions to the clients.
Customer Service Associate
Sutherland Global Services
06.2021 - 05.2022
- Worked for Amazon as a customer service Associate( Technical support) at Sutherland global services. As a Customer service Associate, our very clear purpose is to rectify issues, solve queries, and delight our customers.
- Responded to customer calls and Chats to answer questions about products and services.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Provides Troubleshooting to the customer with their queries.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
Education
Bachelor of Science - Physics
kamban college of arts and science
2021
Skills
- Technical issues analysis
- Customer service
- Troubleshooting proficiency
Certification
Won Proficiency Test in English (PTE) certificate by Shakespeare institute of English Studies.
Technical Expertise
- Configuration Tools : CLIC, OCA.
- Defect tracking tools : JIRA, ALM, Salesforce, ServiceNow
Professional Skills
- Good written and oral communication skills.
- Commitment and Responsibility towards tasks.
- Capable to work under pressure as a team.
Personal Information
- Father's Name : Balakrishnan J
- Address : No.39/144, VOC flats, VGP road, Saidapet, Chennai 600015
- DOB : 16/08/2000
- Sex : Female
- Marital Status : Single
- Languages Known : English, Tamil
Timeline
Business Support Analyst
Hewlett Packard Enterprise
05.2022 - 05.2024
Customer Service Associate
Sutherland Global Services
06.2021 - 05.2022
Bachelor of Science - Physics
kamban college of arts and science
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