Suganya Babu

• Project: Commercial Bank of Dubai
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
• Export LC Advising, Negotiation, LC payment& Discounting, Outward Documentary Collection, Collection Payment, Acceptance, Refusal, and all other Incoming message
• Mail and Query Handling, maintaining SLA.
• One point Contact from Exports for Onshore Clients
• Individual Handling of Entire team Incoming swifts.
• Handling Nostro Reconciliation on a daily basis
• Handling and completing the VIP Customer before TAT time.
• Ensure all the members are processing the transaction as per TMBL law.
• Swift Knowledge in Swift Products MT700, MT707, MT799, MT742, MT756, MT734, MT103, MT202, MT999 etc
• Handled tools: Digital Trade, Swift Alliance, TI plus Innovation
• Managing a team of 7members who are directly reporting to me. Performing appraisal and other managerial activities for the entire team
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.

• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Maintained knowledge on banking products and distribution to provide optimal service support.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

• Mentored junior associates, providing guidance on best practices and professional development opportunities.
• Coordinated weekly meetings for internal and external groups.
• Initiated timely response to emails, voicemails, and written correspondence.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Applies UCP, URR and ISBP in Advising, Documents booking and Collections
• Preparing checklist for Negotiation, Documents booking for both ELC and OBC Payments.

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• Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
• Dispatch high value payments within SLA
• Delivering priority payments and documents with TAT
• Process Negotiation and payments as per UCP and ISBB
• Acted as an SPOC for Monthl dashboard
• Known products Like TT Payments, RTGS
• Handling multi currencies payments in export negotiation
• Handling EFX tickets transactions