Interested in guiding the next generation kids to be more proactive in future
SUGANYA ELANGO
Assistant Manager In Karur Vysya Bank Limited
CHENGALPATTU
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Assistant Manager
THE KARUR VYSYA BANK LIMITED
10.2012 - Current
- Reviewed sales and gross profit report to assess company efficiency.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
PROCESS ASSOCIATE
GENPACT
06.2009 - 06.2010
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
- Identified and resolved process issues to drive optimal workflow and business growth.
Education
No Degree - TRAIN THE TRAINER
Indian Academy of Training And Development
Chennai 04.2001 -
MBA - FINANCE AND MARKETING
RVS MANAGEMENT STUDIES
COIMBATORE 04.2001 -
PGDBB - BRANCH BANKING
Institute of Finance Banking And Insurance
Coimbatore 04.2001 -
Bachelor of Science - Chemistry
Government Arts College
Coimbatore 04.2001 -
Skills
Employee Performance Evaluations
Interests
Timeline
Assistant Manager
THE KARUR VYSYA BANK LIMITED
10.2012 - Current
PROCESS ASSOCIATE
GENPACT
06.2009 - 06.2010
No Degree - TRAIN THE TRAINER
Indian Academy of Training And Development
04.2001 -
MBA - FINANCE AND MARKETING
RVS MANAGEMENT STUDIES
04.2001 -
PGDBB - BRANCH BANKING
Institute of Finance Banking And Insurance
04.2001 -
Bachelor of Science - Chemistry
Government Arts College
04.2001 -
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