Suganya R
Coimbatore
Summary
Results-driven Application Engineer with 14 years of extensive experience in the diesel engine domain, specializing in off-highway applications and technical project management. Proven expertise in product selection, installation quality design, testing, and validation for off-highway applications. Skilled at fostering collaboration among cross-functional teams, ensuring customer satisfaction, and applying systems thinking to problem-solving. Excellent communication and relationship management skills focused on driving project success to achieve AOP and customer loyalty.
Overview
14
14
years of professional experience
Work History
Manager- Application Engineer
Cummins India Ltd
01.2018 - Current
- Spearheaded product selection processes for off-highway diesel engines, enhancing client satisfaction through tailored engineering solutions. Successfully oversee the design and integration of technical systems and manage projects that enhance operational efficiency and ensure customer requirements are met.
- Conducted comprehensive installation quality audits, identifying and rectifying design flaws to ensure operational efficiency and compliance with industry standards.
- Developed and executed testing and validation protocols that improved product reliability by 30%, contributing to an overall reduction in warranty claims.
- Collaborated with sales, marketing, and technical teams ensuring alignment on project objectives, resulting in a 25% increase in repeat customer business.
Junior Manager- Aftermarket Service Support
Cummins India Ltd
10.2012 - 12.2017
- Demonstrated strong troubleshooting skills through Failure mode analysis, proactive technical support, leading cross-functional teams to resolve complex issues promptly. Installation and commissioning of new products at field for various segments like Powergen, Industrial and Automotive
- Actively gathered and addressed customer feedback as the "voice of customer" to improve service processes and achieve service KPI by 30% significantly reduced customer complaints.
- Conducted periodic service delivery process audits at dealership locations, yielding improved operational standards and customer satisfaction.
Diploma Trainee
Cummins India Ltd
09.2010 - 09.2012
- Completed rigorous training on diesel engine anatomy and teardown analysis for engines ranging from 50hp to 1800hp, enhancing technical expertise and hands-on troubleshooting capabilities.
- Acquired in-depth training on Quantum engines, thereby enhancing troubleshooting skills and offering exceptional technical support.
Education
Diploma - Electrical & Electronics
PSG College of Technology
Coimbatore, India05-2010
Skills
Application Engineering
Technical customer Management
System thinking
Project Management
Installation Quality Audit
Customer Relationship Management (CRM)
Subject Matter Expert (SME)
Problem solving skills
Communication
Certifications
Six Sigma- Yellow Belt Certified
Additional Information
- Tools: MS office, INSITE
- Additional Exposure:
- Basic understanding of J1939 and CAN protocols
- Familiarity with CEV BSIV/V technologies.
- Exposure to the working culture of customers/OEMs across India
Timeline
Manager- Application Engineer
Cummins India Ltd
01.2018 - Current
Junior Manager- Aftermarket Service Support
Cummins India Ltd
10.2012 - 12.2017
Diploma Trainee
Cummins India Ltd
09.2010 - 09.2012
Diploma - Electrical & Electronics
PSG College of Technology
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