Suganya Raveendran

Analyzed,designed the architecture/layout for dot net to salesforce systems migration and integration.Lead the team in offshore,took part in different sprints, co-ordinated for SIT with QA team and rolled out the release in phases.

SME for integrating Global restructure changes(part of yearly activity in Mattel business) in all applications in scope.Took ownership of end-to-end delivery, collaborating with client/PM on the deliverables.

• Supported JIVA application-population health management technology provided by vendor ZeOmega and worked on tickets - Incidents and SRs
• Researched and compiled tailored monthly analytics and reports for senior management in service-now

• Worked on windows migration projects, providing estimates and planning for deliverables in phases, co-ordinating with the respective application owners
• Upgrading/building the applications and ensure they are compatible in the windows version-2012 R2

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Worked on user stories, sprint planning and collaborated with the scrum team to meet the targets

• Lead the offshore team supporting 100+ web applications built in dot net and sharepoint.
• Documented procedures and business processes and shared information with appropriate stakeholders.
• Performed role of incident manager, collaborating with respective stakeholders from teams to ensure the business is not impacted and the incidents are resolved. Review RCAs and other relevant documentation and share with management

• Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
• Assessed incident priority based upon impact to business and escalated issues as necessary.

• Provided daily support with escalated ticket resolution and liaised with business and technical leads.
• Identified root causes of recurring problems to implement effective solutions.
• Identified areas for business improvements and utilized client feedback to drive developments.

• Supported(L2/L3) web applications built in dot net framework and sharepoint
• Reduced processing time by analyzing job schedules and implementing appropriate modifications.
• Ticket resolution in remedy/service-now. Updating KB articles.