Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Suganya Selvamani

Cumming

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects. Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software.

Overview

9
9
years of professional experience

Work History

Quality Analyst

Hexaware Technologies
01.2022 - Current
  • Analyzed quality and performance data to support operational decision-making.
  • Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
  • Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
  • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Defined and implemented quality initiatives to reduce risk.
  • Developed and maintained quality assurance procedure documentation.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Created and collaborated in implementation and maintenance of customer complaint log.

Salesforce Administrator

Apptad Inc.
11.2019 - 06.2020
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Set up and controlled user access levels across databases to protect important data.
  • Modified databases to meet needs and goals determined during planning process.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.
  • Performed QA testing after Critical Updates to transition customer data smoothly to retain performance and usability of Salesforce.
  • Collect and creating efficiencies that made the sales process 24% faster.
  • Integrated cloud-based tools to satisfy business needs.
  • Assisted senior sales managers with building custom reports, orders, and invoices.

JR Salesforce Administrator

Freelance
01.2018 - 09.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Programming Analyst

IndusTek Group International Inc
01.2016 - 08.2017
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Worked closely with clients to establish specifications and system designs.
  • Updated documentation with project deviations to capture changes.
  • Documented program development and revisions to maintain records.
  • Experience with network protocols, computer hardware, and software.
  • Excellent knowledge of data backup, recovery, security, integrity, and SQL.

Programming Analyst

Smartsoft International Inc
02.2014 - 12.2015
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Worked closely with clients to establish specifications and system designs.
  • Updated documentation with project deviations to capture changes.
  • Documented program development and revisions to maintain records.
  • Collaborate with developers, programmers, and designers in conceptualizing and development of new software programs and applications.
  • Analyze and assess existing business systems and procedures.
  • Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
  • Assist in defining software development project plans, including scoping, scheduling, and implementation.
  • Research, identify, analyze, and fulfill requirements of all internal and external program user

Education

Bachelor of Science - Electronics And Communications Engineering

Coimbatore Institute of Technology
India
06.2008

Skills

  • Software Functionality Feedback
  • Continuous Improvements
  • Software Development Knowledge
  • SOP Development
  • Monitoring
  • Quality Improvement
  • Systems Analysis
  • Security Testing
  • Requirements Analysis

Accomplishments


  • Resolved product issue through consumer testing
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Quality Analyst

Hexaware Technologies
01.2022 - Current

Salesforce Administrator

Apptad Inc.
11.2019 - 06.2020

JR Salesforce Administrator

Freelance
01.2018 - 09.2019

Programming Analyst

IndusTek Group International Inc
01.2016 - 08.2017

Programming Analyst

Smartsoft International Inc
02.2014 - 12.2015

Bachelor of Science - Electronics And Communications Engineering

Coimbatore Institute of Technology

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Suganya Selvamani