Suganya Sethuraman

Maintaiing a strong family foundation to raise two children

• Accounting prepayment of invoices
• Follow up with the operations team on the outstanding creditors
• Report on the Creditors balances to the front end customer
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Completed daily logs for management review.

• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Handled high volumes of incoming work requests professionally and efficiently.
• Collaborated with team members for enhanced process efficiency and productivity.
• Adhered to all deadlines, managing time effectively to complete tasks within designated timeframes.
• Provided exceptional customer service when interacting with clients during process execution tasks.
• Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
• Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
• Streamlined processing procedures, significantly reducing errors and improving overall workflow efficiency.
• Improved client satisfaction with timely and accurate processing of requests and inquiries.
• Increased accuracy in data processing by conducting regular quality checks and implementing corrective measures when necessary.
• Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
• Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.
• Trained new team members on best practices and company-specific procedures, enhancing overall team performance.