Suganya Sivasankaran

ISA (Individual Saving Account)

• Handling manual transfer of Individual Saving Account for customer moving from other Financial Institutions to NatWest and RBS .
• Addressing correspondence about the ISA Transfer from the branch other Financial Institutions.
• examining the backlogged instances and identifying the underlying reason for the backlog.
• Interacting with other FI to track our customers funds.
  Participated in strategic planning initiatives to determine optical resources allocation based on organizational goals and priorities.
• Enhanced decision making capabilities with through research and development of comprehensive business intelligence reports.

KYC/QUALITY CHECKER

• Creating a customer account and handling our customers paper based and hooyu applications.
  Proven track record in locating documents and clients verification.
• Complying with AML regulations and carrying out due diligence on clients,which includes, among other things,identifying directors and shareholdings.

ULSTER ACCOUNT CLOSURES

• clearing day to day transactions for the customers.
  Sending the money through Interbranch Financial transfers.
• Rekeying the monies and correcting paid closures.
  Trained fellow colleagues in all process.