Sughash Babbu ST

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain management.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Be in charge of the entire Marketing, Sales, Customer Relations and Business Development activities of the company for to different countries.
• Support & Facilitate the Development and Implementation of Marketing Plans.
• Preparation and implementation of Weekly, Monthly, and Yearly Marketing Plans.
• Build, Train and Develop a marketing team which is competent, dedicated & target oriented.

Key Responsibilities

• Business Development & Partnership Management
• Identify and establish partnerships with reputed education consultants in India.
• Negotiate and manage agreements with partner institutions
• Meet or exceed student enrollment targets for partner institutions

Market Development
• Research and analyze new market opportunities
• Monitor industry trends, competitor activities, and market dynamics
• Identify opportunities for new service offerings and revenue streams

Student Recruitment
• Develop and implement student recruitment strategies
• Participate in education fairs and recruitment events
• Collaborate with marketing team to create effective recruitment materials
• Monitor and analyze recruitment metrics and conversion rates

Team Leadership & Collaboration
• Guide and mentor recruitment counselors and admission staff
• Provide regular performance reports to senior management
• Participate in strategic planning sessions with leadership team
• Develop and implement best practices for student recruitment and conversion

• Patched software and installed new versions to eliminate security problems and protect data
• Provided preventive maintenance and upgrades to boost network, system, and data availability and integrity
• Offered remote support for cloud-based and web-based clients via phone, email, and chat
• Analyzed issues to identify troubleshooting methods needed for quick remediation.
• Implemented proactive measures to prevent recurring technical problems, reducing support ticket volume.

• Maintained customer satisfaction through proactive problem-solving and personalized attention
• Resolved customer concerns and issues in a timely and efficient manner
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.