Summary
Overview
Work History
Education
Skills
Timeline
Maternity Leave
Generic

Sugirthi Selvaraj

Crace

Summary

HR professional with solid background in driving strategic HR initiatives and optimizing workforce efficiency. Known for fostering collaboration and achieving tangible results, adaptable to changing organizational needs. Proficient in employee engagement and performance management, with focus on building strong team dynamics.

Overview

5
5
years of professional experience

Work History

HR Business Partner

4WD Supacentre
10.2023 - Current
  • Maintaining close and advisory relationships with managers to ensure effective people management practices
  • Identifying gaps and opportunities to improve HR management in each team
  • Working with managers to implement, monitor and act on performance concerns
  • Guiding managers through appropriate underperformance management practices
  • Resolving employee relations issues and address grievances, including conducting misconduct investigations
  • Monitoring and facilitate effective communication within and between teams
  • Providing guidance and advice to staff on HR related matters
  • Monitoring and report on workforce and succession planning
  • Supporting the development and implementation of HR initiatives and systems
  • Developing and implement policies, procedures and training manuals for HR related practices
  • Working with managers to enforce compliance with company policy and procedures
  • Handling worker’s compensation claims

HR Advisor

4WD Supacentre
08.2022 - 10.2023
  • Training and advising managers on strategies for recruitment, selection, and interview evaluation procedures.
  • Assisting with the development of recruitment campaigns.
  • Discussing terms and conditions of employment and benefits with staff members.
  • Working with managers to implement, monitor and act on performance concerns.
  • Guiding managers through appropriate underperformance management practices.
  • Monitoring and reporting on workforce and succession planning.
  • Supporting the development and implementation of HR initiatives and systems.
  • Developing and implementing policies, procedures and training manuals for HR related practices.
  • Working with managers to enforce compliance with company policy and procedures.
  • Using HR software (Employment Hero) to input and compile data on employees and updating the records regularly.
  • Handling employee grievances in a professional manner, complying with company and legal requirements.
  • Investigating accidents or incidents to discover causes and handling worker’s compensation claims
  • Assisting the HR manager with Fair work cases
  • Managing HR inbox and responding to general HR and payroll enquiries in a timely manner

Recruitment Officer

4WD Supacentre
01.2022 - 08.2022
  • Completion of recruitment and selection tasks, including posting approved job advertisements, shortlisting, booking interviews, sending application updates, conducting reference checks
  • Reporting weekly on recruitment status and metrics
  • Building and maintaining excellent relationships with internal and external stakeholders
  • Communicating with Payroll Manager with regards to recruitment and staff movements
  • Supporting the development and implementation of HR initiatives and systems
  • Maintaining accurate records, including updating personnel files and databases.
  • Assisting with ad hoc projects as required from time to time
  • Drafting contract variation letters

HR Administrator

MSS Security, Canberra
07.2021 - 10.2021
  • Managing the Talent Management System (and other related systems) data, from the recruitment process through to employment and beyond, ensuring data integrity and compliance
  • Preparing employment contracts and associated paperwork as required
  • Compliance checking process forms to ensure correct completion and appropriate supporting documentation has been submitted
  • Sign off on HR process forms
  • Preparing and sending letters related to Covid-19 lockdowns
  • Assisting HR Manager with other HR related tasks

HR Administration Officer

4WD Supacentre, Canberra
05.2021 - 07.2021
  • Supporting the Talent Acquisition and Benefits Specialist to complete recruitment and selection tasks, including posting approved job advertisements, shortlisting, booking interviews, sending application updates, conducting reference checks and sending contracts.
  • Organizing travel and onboarding arrangements for staff going through 4WD-University.
  • Completing risk assessments for received incident reports.
  • Supporting the HR Business Partner in ensuring appropriate controls for identified WHS risks are implemented.
  • Maintaining accurate records, including updating personnel files and databases.
  • Completing administrative support tasks for the HR Department as required, such as sending exit surveys, training reminders and analyzing the results of staff engagement survey.
  • Responding to basic HR enquiries.
  • Assisting with ad hoc projects as required from time to time.

Sales Representative

4WD Supacentre, Canberra
10.2020 - 05.2021
  • Assisting customers with enquiries predominantly over live chat
  • Placing orders through CRM, taking payment over phone and helping throughout the order delivery by liaising with courier partners
  • Actively responding to queries related to products, stock levels, claims and orders
  • Achieving KPI’s every day and also driving sales by initiating chats with customers
  • Resolving Zendesk enquiries throughout the day whilst handling live chats
  • Multitasking by catering to at least 5 customers simultaneously

Complex Customer Service Specialist

Telstra corporation limited, Sydney
04.2020 - 04.2021
  • Providing level 2 support for faults, managing service difficulties and offering technical support by messaging and handling inbound calls
  • Placing, modifying and providing updates on orders for customers across all Telstra products
  • Troubleshooting faults in Windows, Mac, Android & Apple phones, printers, smart devices, webmail & email clients. Supporting customers with installation of software & for other errors in systems
  • Efficiently using salesforce & multiple software for managing customer orders and updating database
  • Troubleshooting for NBN, ADSL & Cable faults including internet, landline and emails
  • Handling priority assist inbound calls from customers with care
  • Received recognition award from center manager for exceptional performance
  • Working independently from home for the last 5 months and handling difficult situations by providing satisfactory solutions to customers

Education

Diploma of Human Resources Management -

Canberra Business & Technology College
10.2021

Master of Engineering (Extension) - Environmental engineering

University of Technology, Sydney
06.2019

Bachelor of Engineering - Civil

Kongu Engineering College
05.2017

Skills

  • Employee relations
  • Conflict resolution
  • Problem-solving
  • Performance appraisals
  • Policy implementation
  • Grievance handling
  • Compliance
  • Coaching and mentoring

Timeline

HR Business Partner

4WD Supacentre
10.2023 - Current

HR Advisor

4WD Supacentre
08.2022 - 10.2023

Recruitment Officer

4WD Supacentre
01.2022 - 08.2022

HR Administrator

MSS Security, Canberra
07.2021 - 10.2021

HR Administration Officer

4WD Supacentre, Canberra
05.2021 - 07.2021

Sales Representative

4WD Supacentre, Canberra
10.2020 - 05.2021

Complex Customer Service Specialist

Telstra corporation limited, Sydney
04.2020 - 04.2021

Master of Engineering (Extension) - Environmental engineering

University of Technology, Sydney

Bachelor of Engineering - Civil

Kongu Engineering College

Diploma of Human Resources Management -

Canberra Business & Technology College

Maternity Leave

Currently on Maternity Leave from December 2024

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Sugirthi Selvaraj