Sugumar K

* Analyse enhancement requests and bugs to determine solutions that do not negatively impact other interfaces and products.
* Act as a subject matter expert on lending and non-lending, Portal, Vendor Application and planning application and interface between planning and analysis users, production support, and Business Systems, Management and Application Development teams.
* Own the delivery of Application Support operational activities to the Business and IT stakeholders Provide seamless support to the application users.
* Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) technologies at global level with multiple concurrent users, ensuring control, integrity and accessibility.
* Prioritize production incidents, requests and problems appropriately, to maximize the output of the Production Support team and minimize service disruption
* Identify long term trends, prioritize RCA queues and work with Business Systems Management to prioritize development effort for periodic releases.
* Complete understanding of the standard policy, ownership and implementation of the Incident, Request, Problem and Knowledge Management disciplines for Web/Portal Applications.
* Leading Release and change management approve all the UAT, PROD and DR schedule and expedite changes based on the risk calculator and impact analysis.
* Analyze risk and implement mitigation and contingency plans,review all QA deliverables (Test case, Test data, Run plan, Test plan, Test Strategy) as per quality standards.
* Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers (e.g. infrastructure, operations, data services, application vendors etc.)
* Actively participates with other members of the delivery team (Product manager, TPM, BA’s, Dev and QA) to create solutions that meet business needs in an agile setting
* Serve as SME on application support and liaise with other teams with regards to incident escalations, application rollouts, and integrating applications with production and nonproduction infrastructure

* Own the delivery of Application Support operational activities to the Business and IT stakeholders. Provide seamless support to the application users.
* Ability to support multiple lines of businesses or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) technologies at global level with multiple concurrent users, ensuring control, integrity, and accessibility.
* Day-to-day operations support, leading infrastructure maintenance and patch upgrades, Follow up on bugs and vendors to provide a quick release.
* Event monitoring and management via a 24/7 workbench that is both monitoring and regularly probing the service environment, and acting on instruction.
* Act as a subject matter expert on Lending/Non-Lending, Portal, Vendor Application and planning application and interface between planning and analysis users, production support, and Business Systems Management and Application Development teams.
* Prioritize production incidents, requests and problems appropriately, to maximize the output of the Production Support team and minimize service disruption.
* Analyse issues quickly, walk them through to resolution, and accurately record details for other members of the team to reference in solutions. Collaborate with application developers and administrators on the team to eliminate bugs and fix preventable issues.
* Identify long term trends, prioritize RCA queues and work with Business Systems Management to prioritize development effort for periodic releases.
* Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers (e.g. infrastructure, operations, data services, application vendors etc.)
* Actively participates with other members of the delivery team (Product manager, TPM, BA’s, Dev and QA) to create solutions that meet business needs in an agile setting
* Serve as SME on application support and liaise with other teams with regards to incident escalations, application rollouts, and integrating applications with production and nonproduction infrastructure
* Monitoring of processes, application interface, message traffic, connections, and trade flows. Documenting and maintaining run-books and recovery procedures for applications and services
* Integrate all the internal (Lending/Non-Lending) and portal application release to Jenkins to automate the release management across all the environments.
* Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages.