SUGUMAR MURUGAIAH
MANAGER
TAMILNADU,INDIA - (+971582943745)
Summary
Multilingual professional with expertise in Arabic, English, Hindi, Tamil, and Malayalam. Proficient in POS systems, Excel, Photoshop, and MS Word, with a strong focus on service standards compliance and crisis management. Experienced in restaurant marketing strategies and brand promotion, ensuring operational excellence. Committed to leveraging skills to enhance business growth and maintain industry standards.
Overview
11
11
years of professional experience
Work history
Restaurant manager
Lallumass Restaurant & Event Management
Al karama, Dubai
01.2026 - Current
- Assisted in training POS system and new team members to improve service quality.
- Monitored stock levels to support minimisation of waste and over-ordering.
- Collaborated with kitchen staff to facilitate timely delivery of orders and reduce customer waiting times.
- Helped coordinate events and parties to contribute to increased restaurant revenue.
Hotel Operations manager
HOTEL NATIONAL ELITE
TAMILNADU, INDIA
04.2024 - 12.2025
- Managed maintenance schedules of all hotel facilities, ensuring optimal functionality at all times.
- Conducted regular staff training sessions for improved service quality.
- Monitored compliance of hotel operations with regulatory standards whilst maintaining high service levels.
- Fostered a strong team environment to enhance overall staff performance.
- Contributed to overall guest satisfaction through improved facility management.
Restaurant manager
MADINA RESTAURANT
DAMMAM, SAUDI ARABIA
02.2023 - 02.2024
- Supported development of promotional strategies that enhanced brand visibility within local communities.
- Organised events and parties aimed at boosting restaurant sales.
- Monitored key performance indicators weekly to highlight areas for enhancement.
Assistant restaurant manager
AVINDAR LOUNGE & EVENT MANAGEMENT
RIYADH, SAUDI ARABIA
04.2019 - 02.2023
- Assisted in resolving customer complaints swiftly to enhance satisfaction.
- Cultivated relationships with suppliers to support effective inventory management.
- Observed restaurant performance to identify areas for improvement initiatives.
Front office supervisor
TEAM SPECIALITY HOSPITAL
TAMILNADU, INDIA
04.2015 - 02.2019
- Reviewed shift logs regularly, identifying potential areas of improvement.
- Streamlined check-in and out processes to enhance guest experience.
- Addressed guest queries promptly, enhancing overall guest experience.
- Coordinated room assignments for optimal utilisation of resources.
Education
Bachelor's degree - HOTEL MANAGEMENT
BHRATHIDASAN UNIVERSITY,MAHATMA COLLEGE
TAMILNADU,INDIASkills
- known languages ARABIC,ENGLISH,HINDI,TAMIL,MALAYALAM
- Proficient in POS systems and Excel Photoshop and MS Word
- Driving car (Indian license)
- Crisis management capabilities
- Brand promotion knowledge
- Service standards compliance
- Restaurant marketing strategies
Timeline
Restaurant manager
Lallumass Restaurant & Event Management
01.2026 - Current
Hotel Operations manager
HOTEL NATIONAL ELITE
04.2024 - 12.2025
Restaurant manager
MADINA RESTAURANT
02.2023 - 02.2024
Assistant restaurant manager
AVINDAR LOUNGE & EVENT MANAGEMENT
04.2019 - 02.2023
Front office supervisor
TEAM SPECIALITY HOSPITAL
04.2015 - 02.2019
Bachelor's degree - HOTEL MANAGEMENT
BHRATHIDASAN UNIVERSITY,MAHATMA COLLEGE