Sugumar Senguttuvan
Senior Area Manager- Underwriting| Employee Engagement & Talent Management
Chennai,TN
Summary
Accomplished Senior Area Manager with a proven track record at Bajaj Finance, enhancing team productivity and credit approval rates through effective communication and underwriting skills. Expert in leading high-performing teams, fostering teamwork, and driving significant business improvements. Specializes in staff training, problem-solving, and implementing strategic initiatives for operational excellence.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Area Manager
Bajaj Finance
Chennai
12.2021 - Current
- Boosted team performance by implementing effective communication and collaboration strategies.
- Recognized and rewarded performance to motivate continued success.
- Led regional sales meetings and training to discuss progress, evaluate strategies, set goals collectively, increasing motivation levels significantly.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Attracted, retained and developed top talent to enhance team performance.
- Streamlined the application review process, resulting in faster credit decisions for clients.
- Established strong communication channels between various departments involved in the credit management process, fostering better collaboration and efficiency.
- Improved credit approval rates by implementing a comprehensive risk assessment process.
- Implemented an efficient reporting system to track key performance indicators for the department regularly.
- Collaborated with sales teams to ensure alignment of credit policies and sales strategies.
- Enhanced team productivity by providing regular training sessions on credit management topics.
- Managed a high-performing team of credit professionals, fostering a culture of continuous improvement and providing guidance on career development opportunities.
- Conducted exclusive training sessions in the capacity of 'BFL Certified Trainer' for upcoming managers regarding policies and processes.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
Customer Service & Operations Manager
Bajaj Housing Finance
Pune
02.2015 - 03.2020
- Managed cross-functional teams, ensuring timely completion of projects within budget constraints.
- Implemented strategic plans for business growth, leading to increased revenue and profitability.
- Improved customer satisfaction by implementing efficient service operations and streamlined processes.
- Led team of 2 BFL employees & 10 TCS employees in addressing customer complaints received through email and Phone call till obtaining Good NPS score to maintain customer satisfaction.
- Increased client retention rates with proactive account management and exceptional customer service.
- Led the implementation of new technologies to enhance service offerings and streamline operations across the organization.
- Drove process improvements to reduce operational inefficiencies, resulting in cost savings for the organization.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Credit Operations Executive
Sundaram Business Services
Chennai
02.2014 - 01.2015
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Developed operational processes to help organization adapt to market change.
- Leveraged meeting minutes to measure progress and accountability.
Education
MBA - Human Resources Management
Madras University
Chennai 03.2014 - 04.2016
BBA - Business Administration And Management
RKM Vivekananda College
Mylapore, India 04.2010 - 03.2013
Skills
Underwriting and analytical skills
Automobile/ Technology related news and Watching movies
Keen in keeping myself updated regarding the latest advancements in both Automobile & technology industries. Also have an eye for detailing when it comes to breaking down science-fiction/fiction/thriller movies.
Timeline
Senior Area Manager
Bajaj Finance
12.2021 - Current
Customer Service & Operations Manager
Bajaj Housing Finance
02.2015 - 03.2020
MBA - Human Resources Management
Madras University
03.2014 - 04.2016
Credit Operations Executive
Sundaram Business Services
02.2014 - 01.2015
BBA - Business Administration And Management
RKM Vivekananda College
04.2010 - 03.2013
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