Suguna Chandran

•Purchasing products and services to meet the internal needs of our client

•The monitoring and evaluation of team performance as well as coaching for compliance and service delivery

•Make sure you adhere to the service level agreements reached with clients.

•Make sure the PR is turned into a PO and sent to the vendors.

•Keep track of the cycle time for processing POs, open order management, and returns assistance.

•creating and managing reports for SLA, calls, and other events.

•critical reporting was handled in accordance with client

•Customer Inbound/Outbound calls Return Management and Accounts Payable (Billing issues).

• Booking creation in LARA
• Co-ordinate with Front Offices & Freight Forwarders
• Manifestation of Shipping Instruction received from shippers, Freight Forwarders and the Front office
• Client Call handling

• Senior Process Executive (JL-2A) - Team Coach at Infosys BPM Limited in the field of procurement, Sales and Fulfilments (Supply chain management)
• Process Executive (JL-2B) - at Infosys BPM Limited in the field of procurement, Sales and Fulfilment (Supply chain management)
• Encode to convert data into HTML format
• Coding and Testing (Visual basic 6.0)