SUGUNA VIJAYALAKSHMI SENGOTTUVEL
Niagara Falls
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Support Team Lead
Bharat Petroleum Corporation
02.2021 - 06.2021
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
Hospitality Assistant
Le Meridien Hotel
06.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Retail Sales Associate
Lulu Hypermarket
06.2019 - 03.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Master of Management - Management
University of Niagara Falls
Ontario,canada12-2026
Bachelors of Engineering - Electrical Engineering
Coimbatore Institute of Technology
Coimbatore, India05-2021
Skills
- Point of sale operation
- Cash handling
- Team management
- Multitasking Abilities
- Exceptional customer service
Additional Information
Availability:
•Saturday to Wednesday: Full Day
•Thursday and Friday: Early morning to 2 PM
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Timeline
Customer Support Team Lead
Bharat Petroleum Corporation
02.2021 - 06.2021
Hospitality Assistant
Le Meridien Hotel
06.2020 - 01.2021
Retail Sales Associate
Lulu Hypermarket
06.2019 - 03.2020
Master of Management - Management
University of Niagara Falls
Bachelors of Engineering - Electrical Engineering
Coimbatore Institute of Technology
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