Suhaib Irshad Baba
Bengaluru
Summary
Technical Support Engineer with experience providing global support for NVIDIA GeForce GPUs, GeForce NOW, and DGX Spark AI systems. Skilled in hardware diagnostics, driver troubleshooting, system performance optimization, and root cause analysis across Windows and Linux environments. Experienced in log analysis, networking fundamentals, and resolving complex customer issues while delivering high-quality technical support and customer satisfaction.
Overview
1
1
Certificate
2
2
years of professional experience
Work History
Technical Support Engineer
Nvidia Graphics India Pvt Ltd
Bangalore
06.2025 - Current
- I currently provided technical support for NVIDIA graphics card driver issues, GeForce Now cloud gaming platform troubleshooting, and basic support for NVIDIA DGX Spark systems; analyzed logs for game codes and GeForce Now issues to resolve user-reported problems efficiently.
Technical Support Engineer
Progress Software
Bangalore
01.2025 - 04.2025
- Provided user support and managed configurations to ensure secure file sharing, optimized collaboration workflows, and enforced access controls; assisted users with folder structuring, permissions, and troubleshooting to maintain smooth operation of the ShareFile application.
Technical Support Engineer
Concentrix
Bangalore
07.2024 - 01.2025
- Delivered hardware and software support for Lenovo laptops, troubleshooting BSOD errors, driver conflicts, Wi-Fi issues, and facilitating encryption recovery and event log diagnostics.
Education
B.Tech - Computer Science Engineering
Lovely Professional University
Phagwara, Punjab, India07-2023
Skills
- Operating system support: Windows 10/11 and Linux
- Ticketing platforms: MSD and Oracle Service Cloud
- Networking technologies: OSI model, TCP/IP, DNS, DHCP
- Troubleshooting: Diagnostics and root cause analysis
- System monitoring: Windows Event Viewer and logs Analysis
- Remote Tools: AnyDesk, Microsoft Teams, Rescue Lens
- Microsoft 365 Administration
Certification
- Red Hat System Administration (RH124, RH134)
- CCNA 200-301
Timeline
Technical Support Engineer
Nvidia Graphics India Pvt Ltd
06.2025 - Current
Technical Support Engineer
Progress Software
01.2025 - 04.2025
Technical Support Engineer
Concentrix
07.2024 - 01.2025
B.Tech - Computer Science Engineering
Lovely Professional University
Languages
- English
- Hindi
Hobbies and Interests
- Cycling
- Camping/Hiking
Languages
- English
- Hindi