Travelling
Suhaib Sadiq
Global Service Specialist
Bangalore
Summary
Dynamic professional with over two years of experience managing insurance and payroll operations for U.S.-based companies. Proven track record as an Internal Auditor for more than a year, specializing in insurance, payroll, Client Onboarding, Taxes and diverse projects such as Online Assistance and COBRA compliance. Recognized for exceptional problem-solving abilities and a strong commitment to enhancing customer satisfaction. Adept at streamlining processes to drive efficiency and deliver high-quality service in fast-paced environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Global Service Specialist
Paychex
06.2023 - Current
- Company Overview: Paychex provides human resource services, payroll, and health and benefits/insurance.
- As a global specialist, my primary responsibility was handling queries regarding taxes, garnishment, time off accrual, off-cycle payroll, onboarding insurance, etc.
- In less than six months, I was promoted to Internal Auditor. (based on requirement)
- Collaborated with team members to develop new strategies for improving service quality and efficiency.
- Ensuring compliance with company policies, industry regulations, tax, and deduction laws.
- Mentored new joiners on best practices regarding service excellence, while modeling exemplary behavior at all times.
- Worked on creating the SOP with the mandatory checks required for submitting the Tax Field ENS.
- Currently working on U.S.-based insurance services, like COBRA, HRIS, and FLOCK.
- Trained new joiners on COBRA, ICN processing.
- Worked on tools like Salesforce, HRIS.net, SharePoint, CoreAdvanced, Power Apps, Excel, etc.
- As an internal auditor, I also provided input on RCA (Root Cause Analysis).
Education
BBA - Marketing Management
04.2019 - 01.2022
- Customer Support Executive, Teleperfomance, Completed 2021
Skills
Issue Resolution
Interests
Snooker
Fitness
Adventure Sports
Timeline
Global Service Specialist - Paychex
06.2023 - Current
BMS COLLEGE OF COMMERCE AND MANAGEMENT - BBA, Marketing Management
04.2019 - 01.2022