Summary
Overview
Work History
Education
Skills
Interests
Timeline
Suhaib Sadiq

Suhaib Sadiq

Global Service Specialist
Bangalore

Summary

Dynamic professional with over two years of experience managing insurance and payroll operations for U.S.-based companies. Proven track record as an Internal Auditor for more than a year, specializing in insurance, payroll, Client Onboarding, Taxes and diverse projects such as Online Assistance and COBRA compliance. Recognized for exceptional problem-solving abilities and a strong commitment to enhancing customer satisfaction. Adept at streamlining processes to drive efficiency and deliver high-quality service in fast-paced environments.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages

Work History

Global Service Specialist

Paychex
06.2023 - Current
  • Company Overview: Paychex provides human resource services, payroll, and health and benefits/insurance.
  • As a global specialist, my primary responsibility was handling queries regarding taxes, garnishment, time off accrual, off-cycle payroll, onboarding insurance, etc.
  • In less than six months, I was promoted to Internal Auditor. (based on requirement)
  • Collaborated with team members to develop new strategies for improving service quality and efficiency.
  • Ensuring compliance with company policies, industry regulations, tax, and deduction laws.
  • Mentored new joiners on best practices regarding service excellence, while modeling exemplary behavior at all times.
  • Worked on creating the SOP with the mandatory checks required for submitting the Tax Field ENS.
  • Currently working on U.S.-based insurance services, like COBRA, HRIS, and FLOCK.
  • Trained new joiners on COBRA, ICN processing.
  • Worked on tools like Salesforce, HRIS.net, SharePoint, CoreAdvanced, Power Apps, Excel, etc.
  • As an internal auditor, I also provided input on RCA (Root Cause Analysis).

Education

BBA - Marketing Management

BMS COLLEGE OF COMMERCE AND MANAGEMENT, Bengaluru, India
04.2019 - 01.2022
  • Customer Support Executive, Teleperfomance, Completed 2021

Skills

Issue Resolution

Interests

Travelling

Snooker

Fitness

Adventure Sports

Timeline

Global Service Specialist - Paychex
06.2023 - Current
BMS COLLEGE OF COMMERCE AND MANAGEMENT - BBA, Marketing Management
04.2019 - 01.2022
Suhaib SadiqGlobal Service Specialist