Long Drives
Suhail Ahmed
Bangalore
Summary
Tireless Business Operations Analyst talented at eking out every ounce of potential in both human resources and material assets. Finds and eliminates wasteful practices and harmful techniques. Proven creator of operational enhancement plans suited to reducing costs and increasing throughput while increasing employee morale.
Overview
19
19
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Business Operations Analyst
Juniper Networks
06.2016 - Current
- Created new procedures to streamline operations by minimizing average completion times and reducing failure rates.
- Reduced operational costs with smart budget management and cost-saving initiatives.
- Managed project timelines effectively, ensuring all deliverables were met according to established deadlines.
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Provided valuable insights through detailed financial analysis, contributing to improved profitability.
- Supported executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
- Increased customer satisfaction by analyzing feedback data and proposing actionable solutions.
- Assisted in the development of long-term strategic plans, aligning company objectives with market trends and competitive landscape analyses.
Order Management Supervisor
Juniper Networks
04.2015 - 06.2016
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reviewed order terms and conditions with customers to comply with company policy.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Reduced order processing time by optimizing workflows and closely monitoring team performance.
- Increased on-time delivery rates through proactive identification of potential bottlenecks in the supply chain.
- Ensured compliance with company policies, procedures, and industry regulations in the handling of all orders.
Senior Customer Administrator
Juniper Networks
04.2012 - 04.2015
- Negotiated favorable contracts with vendors, securing cost-effective resources necessary for daily operations.
- Championed a culture of continuous learning among team members by sharing insights from industry conferences and webinars regularly.
- Delivered exceptional support during peak periods, effectively managing increased workloads without sacrificing quality or responsiveness.
- Mentored junior administrators, fostering growth in both technical skills and customer service acumen.
- Streamlined administrative processes for improved team productivity and workflow efficiency.
- Increased overall team efficiency by implementing standardized procedures for common tasks.
- Collaborated with cross-functional teams to consistently meet or exceed project deadlines.
- Reduced resolution timeframes by developing clear escalation protocols for urgent or complex issues.
- Proactively identified opportunities for process improvement within the department, resulting in increased operational efficiency.
- Implemented new customer management software to optimize data organization and accessibility.
- Led efforts to maintain compliance with company policies, regulations, and industry standards across all customer interactions.
- Managed high-volume customer inquiries with exceptional professionalism and timely responses.
- Spearheaded initiatives to enhance staff knowledge of products, services, and industry best practices through ongoing training programs.
- Maintained thorough records of all correspondence between customers and internal departments to ensure consistency in communication throughout the organization.
- Enhanced customer satisfaction by promptly addressing concerns and providing efficient solutions.
Contracts Administrator
Juniper Networks
09.2007 - 06.2012
- Managed a portfolio of contracts, ensuring compliance and timely renewals.
- Demonstrated proficiency in data entry, contract modification and billing.
- Participated in audits related to contractual compliance, identifying areas for improvement and implementing corrective actions as needed.
- Trained junior staff members on best practices in contract administration, promoting a knowledgeable workforce.
- Provided support during mergers and acquisitions by conducting thorough due diligence on target companies'' contracts.
- Facilitated regular meetings with stakeholders to review project progress and address any contractual concerns.
- Reduced legal risks with comprehensive contract reviews and risk assessments.
- Collaborated with cross-functional teams to develop tailored contract solutions for specific projects.
- Contributed to company growth by actively participating in business development initiatives involving strategic partnerships.
- Liaised with financial managers to facilitate business development initiatives.
- Evaluated vendor performance against contractual obligations, recommending improvements as necessary.
- Initiated contracts and addressed necessary negotiations and adjustments.
- Enhanced vendor relationships through clear communication and effective issue resolution.
- Streamlined contract processes by implementing efficient documentation and tracking systems.
- Implemented improvements to contract generation process to increase efficiency.
- Developed and maintained a centralized contracts database for easy access and increased efficiency.
Order Management Analyst
Juniper Networks
12.2006 - 09.2007
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reviewed order terms and conditions with customers to comply with company policy.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Streamlined order management processes by implementing efficient tracking systems and tools.
- Identified areas for process improvement, implementing changes that reduced errors and increased efficiency.
- Developed strong relationships with suppliers to secure favorable terms and expedite deliveries.
- Maintained comprehensive knowledge of company products, pricing structures, and policies to provide accurate information to customers.
- Enhanced system performance by conducting thorough data analysis on order patterns and identifying potential issues or bottlenecks.
- Managed high volumes of orders, ensuring accurate data entry and prompt fulfillment.
- Assisted in the development of training materials for new Order Management Analysts, fostering a culture of continuous learning within the team.
- Supported sales efforts by providing detailed reports on order status, backorders, and shipment delays for improved decisionmaking.
- Resolved order discrepancies through effective communication with customers, suppliers, and internal departments.
- Provided exceptional customer service by promptly addressing inquiries or escalations related to orders or shipments.
- Collaborated with cross-functional teams for better inventory management and demand forecasting.
Education
MBA - Accounting And Finance
Cardiff University
United Kingdom 04.2001 -
Bachelor of Commerce - Accounting And Finance
Christ College
Bengaluru, India 04.2001 -
Skills
Business Process Mapping
Certification
Lean Master Black Belt
Accomplishments
- Number of Cheers for Pears & Sparkle of the quarter awards received
- CSAT award received in 2011 for outstanding team contribution.
- Numerous Star team award winners along with Sparkle of the quarter awards
- Spot Light awards for achieving fantastic results
Interests
Fitness enthusiast
Leading Employee Development Program
Leading the Employee Development program (EDP) of GBS Juniper for last five years such as Engagement (Fun@work), Learning, Health & Wellness & Employees Rewards & Recognition.
Software
Microsoft office
Business Intelligence
SAP
Siebel
Power BI
Oracle
Linkedin Learning
Additional Information
Contributed and Implemented close to 10+ FTE ideas to Process Excellence Team till date along with collaboration with Business.
Numerous appreciation emails from stakeholders “Incremental Job for Juniper"
Affiliations
- Toastmasters
Member of Juniper India Toastmasters Club
• Key learnings to enhance communication and leadership skills
• Joined Juniper India Toastmasters club in July 2021, Served as Sargent At Arms (Jan’22-Jun’22), President (Jun’22-Jun’23)
• Won Golden Gavel, Triple Crown Winner and finished 3rdin International Speech contest – Area Level
• Completed 2 pathways – Innovative Planning & Dynamic Leadership
• Area Director for G2 (2023-24) – Western Digital, Pink Preachers, Oracle, Novo Nordisk, Juniper & Cisco Vani
Timeline
Lean Master Black Belt
10-2024
IT Service Management
06-2022
PRINCE2
06-2022
Advance Diploma in GBS
02-2022
Business Operations Analyst
Juniper Networks
06.2016 - Current
Order Management Supervisor
Juniper Networks
04.2015 - 06.2016
Senior Customer Administrator
Juniper Networks
04.2012 - 04.2015
Contracts Administrator
Juniper Networks
09.2007 - 06.2012
Order Management Analyst
Juniper Networks
12.2006 - 09.2007
MBA - Accounting And Finance
Cardiff University
04.2001 -
Bachelor of Commerce - Accounting And Finance
Christ College
04.2001 -