Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Books & Blogs
Timeline
GeneralManager
Suhail Hussain

Suhail Hussain

Ecommerce Specialist
Bengaluru

Summary

Dedicated Ecommerce professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Ecommerce Design Ops

Swiggy
Bangalore
07.2021 - Current


  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with multiple category teams to devise solutions for their creative challenges
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Autonomously undertook additional business initiatives including Dine Out, Instamart, and Swiggy Genie.
  • Directed third-party vendors responsible for photography, post-production, lotties, banners, posters, discovery cards, mastheads, and various other creative components.
  • Utilized SQL tools for data management and Oracle and Finley for agency invoicing purposes.

Ecommerce Manager

Flower Bazaar
BENGALURU
09.2020 - 06.2021
  • Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Promote the brand values, creative ideas and content strategy in the digital marketing and social media channels in order to support the company business goals and strong growth plans.
  • Collaborated with cross-functional teams including marketing, design, and IT to launch successful promotional campaigns, resulting in 135% growth in average order value (AOV).
  • Utilized data analytics to identify trends, customer preferences, and market opportunities, leading to the expansion of product offerings and the introduction of high-demand items.
  • Assisted in the redesign of the ecommerce website, leading to a 14% improvement in site speed and a 17% increase in mobile conversion rate.
  • Built the CMS platform (Admin panel) and managed the design, SEO (Wordpress, Shopify) , SEM, Content Marketing initiatives for other subsidiary companies.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Developing new and existing relationships with our B2B partnered suppliers through the partnership team.
  • Independently took over the SEO project management work of the other subsidiary companies and validated the agency results with the best trending ideas.

Assistant Manager - Marketplace Ops

The Master Store
BENGALURU
02.2020 - 07.2020
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed relationships with (Amazon, Flipkart, Snapdeal, Udaan, Paytm mall) marketplace partners, negotiating terms, optimizing product listings, and resolving any issues to ensure a positive vendor experience.
  • Assisted in the launch and management of 36 new products on the ecommerce platform, ensuring accurate product information, imagery, and pricing.
  • Conducted regular audits of product listings to ensure compliance with marketplace guidelines and optimization for search visibility.
  • Increased the CTR and Impressions by 170% on Amazon, and Flipkart.
  • Created and oversaw the official ecommerce portal for the flagship store on the Shopify platform. Spearheaded all aspects of website project management, including imagery, content, design, banners, carousels, and related tasks.
  • Undertook Digital marketing initiatives independently.

Supervisor - Saudi Arabia

Noon.com
Riyadh
10.2018 - 12.2019
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Directed, optimized, and coordinated full order cycle.
  • Resolved any arising problems or complaints using jira software.
  • Oversaw comprehensive branch operations for LMD, encompassing OFD, RTO, PDD, customer support complaints, inbound and outbound processes.
  • Utilized and administered the Logistics Management System (LMS) to make informed decisions based on data analysis.
  • Lead weekly and monthly business reviews.

Sr Ecommerce Analyst

Mobispares.com
BENGALURU
10.2014 - 09.2018
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
  • Queried databases for information needed for report processing.
  • Collaborated with the design team to develop an SEO-friendly ecommerce website, overseeing both its management and creation
  • Administered Google AdWords campaigns to enhance sales performance.
  • Oversaw and utilized tools such as Google Search Console, Google Analytics, SEMrush, and BuzzSumo to formulate effective strategies for online campaigns.
  • Undertook Digital marketing initiatives in-order to improve overall online presence of the business using several technology tools.
  • Employed the PrestaShop CMS to construct online content, designs, copywriting, banners, topical carousels, and overall website presence.
  • Independently orchestrated multiple brand awareness campaigns which helped improve the brand reputation.

Education

Bachelor of Commerce - International Finance

Brindavan Group of Institutions
Bengaluru
01.2011 - 01.2014

Digital Marketing - SEO, Digital Marketing

Edupristine
Bengaluru
05.2015 - 01.2016

PDT - Public Speaking

Life Bridge
Bengaluru
01.2016 - 01.2017

Skills

    Cost reduction strategies

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Accomplishments

  • Earned "Rockstar" Award in Year 2018 for Setting up the LMD and Driving successful Delivery percentage at Noon.com.
  • Promoted "Supervisor" after 3 Months of Joining at Noon.com.
  • Promoted "Senior Analyst" after 2 years with the Mobispares.com.
  • Earned "Valuable Employee" Title in Year 2022 for Not breaching a single Turn around time at Swiggy.

Software

Content Management System(CMS)

Customer Relationship Management Tool(CRM)

Oracle

Finley

JIRA

Zendesk

Zoho

Evanik

Shopify, Magento, Prestashop

MS Word, Excel, Powerpoint

Sheets

Certification

Campus to Corporate

Books & Blogs

 I've delved into a variety of self-improvement and NLP (Neuro-Linguistic Programming) books, such as "The Alchemist," "Stripeless Zebra," "The Fish," and "Think and Grow Rich." In addition, I've crafted content and blogs for numerous MSMEs (Micro, Small, and Medium Enterprises), including my personal platform on ecommercegyani.medium.com. As a hobby, I enjoy staying abreast of industry thought leaders such as Seth Godin and Rand Fishkin, which assists me in maintaining a current and well-rounded knowledge base. 

Timeline

Ecommerce Design Ops

Swiggy
07.2021 - Current

Ecommerce Manager

Flower Bazaar
09.2020 - 06.2021

Assistant Manager - Marketplace Ops

The Master Store
02.2020 - 07.2020

Supervisor - Saudi Arabia

Noon.com
10.2018 - 12.2019

SEM Adwords

05-2017

Yoast SEO

10-2016

PDT - Public Speaking

Life Bridge
01.2016 - 01.2017

Digital Marketing

07-2015

Digital Marketing - SEO, Digital Marketing

Edupristine
05.2015 - 01.2016

Campus to Corporate

03-2015

Sr Ecommerce Analyst

Mobispares.com
10.2014 - 09.2018

Bachelor of Commerce - International Finance

Brindavan Group of Institutions
01.2011 - 01.2014

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