Suhail Jain
Faridabad
Summary
Senior Project Manager with a robust background in strategic planning and vendor management. Proven track record in leading cross-functional teams for seamless project execution within Agile frameworks. Skilled in enhancing operational efficiency and maintaining compliance in high-pressure environments. Dedicated to fostering team collaboration and aligning projects with organizational goals.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Project Manager
OculusIT
Gurgaon
08.2023 - Current
- Directed multiple IT projects, delivering end-to-end support to higher education institutions nationwide.
- Owned project financials, including budgeting, forecasting, and cost control across multi-vendor initiatives.
- Managed vendor engagements to align contract scope with financial governance, optimizing resource allocation.
- Provided executive dashboards showcasing delivery metrics and risk visibility for senior leadership.
- Led security control implementations for SOC and NOC, enhancing compliance and operational resilience.
- Oversaw IT security governance and GLBA audit readiness to ensure compliance with data protection regulations.
- Collaborated with data protection officers to remediate vulnerabilities and create cybersecurity roadmaps, enhancing organizational security posture.
- Supported high-value strategic IT clients through comprehensive offshore team services covering helpdesk and enterprise applications.
Senior Manager, Digital and Technology Office
Constellar Exhibitions India
08.2020 - 12.2022
- Led offshore technical operations and project management for enterprise systems, including SAP and Salesforce.
- Managed recruitment and mentoring of team of 10 professionals, enhancing skills and performance within the group.
- Oversaw vendor management, including RFP development, contract negotiations, and SLA renewals to ensure service quality.
- Improved internal processes, reducing incidents and increasing efficiency by 26%.
- Managed API integrations with Mastercard to enhance operational functionality.
- Directed CMS project as project manager, ensuring timely and effective execution.
- Transitioned job positions from Singapore to India, building offshore capabilities to support operational needs.
- Conducted audit reviews to ensure compliance and process integrity.
Manager - Project Management
Cvent Inc.
04.2010 - 06.2020
- Managed project management operations at Cvent, overseeing team of 50+ members to ensure project success.
- Steered multiple product lines by effectively guiding 50+ consultants.
- Increased team productivity by 31% through performance assessment and responsibility alignment.
- Streamlined professional services activities, improving client service delivery for enterprise clients.
- Achieved leadership award and six promotions over ten years at Cvent.
- Completed COPC and PMP certifications to bolster project management capabilities.
- Coordinated recruitment with HR to attract top talent, filling key roles across various teams.
- Fostered a creative environment that encouraged productivity and innovation within the team.
Senior customer care professional
American Express India Pvt. Ltd.
06.2007 - 04.2010
- Delivered online assistance and customer service to American Express corporate and small business card members.
- Resolved card member issues and provided tailored recommendations based on individual needs.
- Delivered floor support to enhance team productivity and improve customer satisfaction.
- Collaborated with the US tech team to escalate complex issues using the ticketing system.
- Audited calls for quality assurance and coached new hires to improve performance.
Process Associate
Genpact
05.2006 - 06.2007
- Secured the highest collector awards for two consecutive quarters due to outstanding performance.
- Negotiated settlement offers to achieve daily and monthly targets, driving team success.
- Collected on multiple late-stage accounts for recoveries team, enhancing overall collection efforts.
Education
Bachelor of Commerce -
Delhi University
01-1997
12th -
Cambridge School
New Delhi06-1994
10th -
Cambridge School
New Delhi05-1992
Skills
- Agile Leadership
- IT Security Management
- Team Development
- Process Optimization
- Financial governance
- Stakeholder Communication
- Vendor and risk management
- Client Relationship Management
Languages
- English
- Hindi
Certification
- PMP certification – PMI
Timeline
Senior Project Manager
OculusIT
08.2023 - Current
Senior Manager, Digital and Technology Office
Constellar Exhibitions India
08.2020 - 12.2022
Manager - Project Management
Cvent Inc.
04.2010 - 06.2020
Senior customer care professional
American Express India Pvt. Ltd.
06.2007 - 04.2010
Process Associate
Genpact
05.2006 - 06.2007
Bachelor of Commerce -
Delhi University
12th -
Cambridge School
10th -
Cambridge School