Suhail M
Ops Area Manager
Bangalore
Summary
Goal-oriented professional with a commitment to achieving organizational objectives. Skilled in adapting to new challenges and driving innovative solutions. Focused on contributing to team success while pursuing continuous professional development.
Overview
5
5
years of professional experience
1
1
Certification
4
4
Languages
Work History
Area Manager
MADE4U LOGISTICS SERVICES
01.2024 - Current
- Directed day-to-day logistics activities including pickup, sorting, dispatch, and last-mile delivery within assigned area.
- Oversaw and guided delivery executives, team leaders, and warehouse staff in achieving operational objectives and service SLAs.
- Assessed key performance metrics (OTD, NDR, TAT, RTD) and initiated process advancements to boost efficiency.
- Facilitated communication among transport, customer support, and central operations teams for efficient shipment movement.
- Maintained adherence to SOPs, safety standards, and quality guidelines to decrease delays, damages, and operational errors.
- Resolved customer and client escalations, rectifying delivery challenges and promoting elevated service satisfaction.
- Enhanced resource distribution, route optimization, and workforce scheduling to minimize operational costs.
Senior Team Leader
MADE4U LOGISTICS SERVICES
01.2023 - 01.2024
- Supervised daily warehouse and logistics operations, ensuring optimal efficiency. Assigned tasks to team members and monitored performance for accountability. Streamlined workflow processes to enhance productivity in logistics activities. Conducted regular performance evaluations to foster team development and growth. Coordinated inventory management to maintain stock accuracy and availability. Implemented safety protocols to ensure compliance with industry standards. Facilitated training sessions for team members on operational procedures. Optimized resource allocation to improve overall operational effectiveness.
- Facilitate prompt inbound, outbound, picking, and dispatch activities.
- Address operational issues while ensuring process accuracy.
- Facilitate coordination with transport and other departments to ensure seamless workflow.
- Ensure documentation, stock accuracy, and safety standards are upheld.
- Inspire and empower team members to meet productivity targets.
- Collaborated with clients including Flipkart and Valmo.
ASM
Unext Learning Pvt Ltd
01.2022 - 01.2023
- Pinpoint potential customers through calls, social media engagement, references, and online research
- Establish pipeline of qualified leads for sales funnel
- Conduct outbound calls to prospects to assess needs
- Facilitate follow-ups with interested customers to maintain engagement
- Articulate company products and services with clarity and confidence.
- Facilitate conversions by persuading prospects and addressing objections.
- Attain weekly and monthly sales targets.
Product Support Specialist
Practo Technologies Pvt Ltd
01.2021 - 01.2021
- Facilitate high-quality communication while enhancing customer experience.
- Engage proactively to confirm complete resolution of user problems and satisfaction
- Elevate complex or unresolved issues to team leads or engineering/product teams for thorough investigation.
- Record problems, identify root causes when known, and log resolutions in ticketing system.
- Gather user insights regarding product functionality, usability challenges, and feature suggestions.
Education
Graduation - undefined
Bangalore University
01.2021
PUC - undefined
Vijaya College
01.2018
SSLC - undefined
Lilly Rose English High School
01.2016
Skills
Team Building
Certification
Operations Management
Timeline
Operations Management
11-2025
Area Manager
MADE4U LOGISTICS SERVICES
01.2024 - Current
Senior Team Leader
MADE4U LOGISTICS SERVICES
01.2023 - 01.2024
ASM
Unext Learning Pvt Ltd
01.2022 - 01.2023
Product Support Specialist
Practo Technologies Pvt Ltd
01.2021 - 01.2021
Graduation - undefined
Bangalore University
PUC - undefined
Vijaya College
SSLC - undefined
Lilly Rose English High School