Suhail Rasheed
Summary
Professional Objective Result Oriented IT Management Professional with 14+ years of work experience. Proven track record in End-to-End IT Service Delivery including Infrastructure Support Operations, Product Support, IT Service Management, Project Management and Account Delivery Management. Over 14 years of experience in Service Management, IT Infrastructure Management, Data Center Operations, Project Management & Enterprise Support. Working Knowledge of ITIL V3, Incident Management, Change Management, Problem Management, ITSM Process and Project Management. Knowledge of Computer Hardware and Networking, DNS, DHCP, Active Directory Services, Clustering, Virtualization and Cloud Computing (IaaS, PaaS, SaaS) Extensive knowledge of IT infrastructure management, Datacenter operations, Datacenter Migration, client/server computing, production operations support, ITIL Process Cyber security concepts awareness Experience in Managing multiple Projects and Teams, People Management, Stakeholder Management. Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.
Overview
17
17
years of professional experience
5
5
Certifications
Work History
Senior Project Manager
Trianz Digital Consulting Inc
08.2018 - Current
- Managing Operations for Mastercard B2E Project which provides Technical Support 24/7 for Sales/Service Cloud, BMC Remedy/Discovery and Flexera applications
- Concierto Pilot Rollout - Hybrid Cloud Management Platform that supports Public Cloud, On-Premises and Private Cloud
- Ensure Concierto is implemented and tested successfully in clients ‘environments within 4 weeks
- Pre-requisites and dependencies for Concierto and Foundational data capture for instance creation in Client’s environment
- Managing Operations for Mastercard B2E Project which provides Technical Support 24/7 for Sales/Service Cloud, BMC Remedy/Discovery and Flexera applications
- Managing Cloud Support Team (AWS, Azure ) which includes NOC and L2 Team across varies regions
- Coordinating AWS Well-Architected Partner Program with stakeholders
- Onboarding internal and external clients on SaaS based application
- Managing Team of 21 members 24/7
- Participating in ICMM Audit and Information Security Audit, SOC 2 Audit and aiding client on their Audit whenever required
- To ensure the release the SFDC releases are deployed and validated by the team as per the playbook
- Ensuring Key Service Level Agreements are met
- Regularly updating key stakeholders on project status
- Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes
- Analyzing the success of client campaigns, producing reports and data analysis as supporting evidence
- Working as part of a team to win new business and develop current client relationships as part of the business pipeline Relevant experience.
Project Manager
TORI GLOBAL, Deutsche Bank Data Center, Thomson Reuters
01.2018 - 07.2018
- Identify subject matter expertise for Data Center application and device migrations
- Data center migration planning and implementation
- Providing direction, guidance, and oversight to project team members
- Prioritizing and assigning tasks to team members
- Conduct regular meetings with all stakeholders to identify areas of improvements following incidents and follow up as necessary to ensure their completion
- Reporting on project performance and metrics
- Delivering projects within the agreed time, cost and quality constraints
- Driving regular project status meetings with stakeholders, project teams and team leaders to review status, make recommendations, and resolve problems
- SPOC for Data Center Rationalization Project for Managements Systems
- Application migration management and Coordination between the DB CIO business groups, HPE Delivery teams and Live services / operations as required
- Submit and co-ordinate ITPM Application Questionnaire
- Create Solution agreement document
- Set-up and Conduct Deep Dive meeting with application team
- Manage application team end to end – Single point of contact
- Achievements:
- Implemented HPSM (Service Manager 9)
- Unified X-Markets and X-Professional’s system
- Achieved Thomson Reuters Recognition Silver and Bronze Award for successfully implementing SMT Project
- Deployed and configure latest version of HP Connect IT in PPE, PROD and DR Environments
- Successfully Completed training on Service Manager 9 Administration
- 100 % CSAT in Thomson Reuters Customer Support Bangalore Tech Team in the Year 2008
- Got Maximum surveys with 95% CSAT in the year 2009 and 2010 in Thomson Reuters Customer Support
- Got an Emerging Leader Award from Trianz CEO for Year 2020
- Got an Excellence Award in Delivery in year 2021 for leading Mastercard B2E Team
- Prior, :
- Name of the organization :, Project/Process : Service Management, Project Management.
Senior Technical Support / Senior System Engineer
Dell
06.2007 - 01.2017
- Troubleshooting TR Applications, Managing Data Center Applications Migrations
- Incident Management
- Name of the organization :, Project/Process : Technical Support
Technical Support Expert
01.2006 - 06.2007
- Troubleshooting laptops and Windows Operating System issues for end users
- ( US Support
- Name of the organization : Trans works
- Project
Technical Support Associate
Supporting Apple’s
06.2005 - 01.2006
Education
and S.S.L.C -
Seventh Day Adventist School
Under graduation - undefined
RTM College
Bachelor’s - business management
BBM - undefined
Taha College of Management. (Bangalore University
Skills
Interpersonal Communication
undefinedCertification
Foundation Certified. (Certification Number - GR671063816SR)
Timeline
Senior Project Manager
Trianz Digital Consulting Inc
08.2018 - Current
Project Manager
TORI GLOBAL, Deutsche Bank Data Center, Thomson Reuters
01.2018 - 07.2018
Senior Technical Support / Senior System Engineer
Dell
06.2007 - 01.2017
Technical Support Expert
01.2006 - 06.2007
Technical Support Associate
Supporting Apple’s
06.2005 - 01.2006
and S.S.L.C -
Seventh Day Adventist School
Under graduation - undefined
RTM College
Bachelor’s - business management
BBM - undefined
Taha College of Management. (Bangalore University
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