Suhail Shariff
Order Management Specialist
Bengaluru
Summary
Order management professional with a strong background in order booking, logistics, and supply chain coordination. Demonstrates a keen ability to streamline processes, ensure accuracy in order fulfillment, and maintain efficient inventory control. Fosters collaboration within teams and adapts to evolving business needs, consistently driving results aligned with organizational goals. Skilled in SAP systems, customer service, and problem-solving, with a focus on delivering high-quality outcomes. Experienced and organized team leader with a proven ability to build positive rapport, inspire trust, and guide teams towards achieving organizational goals.
Operations professional with solid background in optimizing order workflows and improving operational efficiency. Recognized for strong focus on team collaboration and achieving results in dynamic environments. Reliable and adaptable, with expertise in order tracking and customer communication.
Overview
10
10
years of professional experience
Work History
Order Management Specialist
Siemens Technology And Services Private
Bengaluru
10.2022 - Current
- Worked closely with commercial and Project Manager on Projects along with booking AMC orders-Project booking and SDI bookings.
- Preparing JOB TRANSFER SHEET for business in order to confirm the materials required for projects.
- Preparing and sending offers to customers as per there requirements.
- PO creation activities that is tracking of materials until they are delivered to the end customer.
- Creation of delivery notes.
- Managed high volumes of orders, consistently meeting deadlines and maintaining accuracy throughout the process.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Reviewed order terms and conditions with customers to comply with company policy before sending out any documents for signatory.
- Minimized discrepancies in invoicing by closely reviewing all documentation before submission to customers or vendors.
- Collaborated with finance teams for timely payment processing and accurate financial reporting.·
- Review all OTC related processes to ensure all workflows continue to be fit for purpose and best practice.
- · Develop and maintain deep productive relationships with all business partners
- Navigated through SAP systems to build, track and monitor orders.
Institutional Officer
ANZ Support Services India Pvt. Ltd
Bengaluru
12.2021 - Current
- Regions: Australia.
- Analyst - Institutional lending credit admin functions.
- Process comprises of loan.
- Administration, limit/static management and covenant management
- Prepare invoices documents for bilateral customer's and commercial transactions
- Significant experience in co-ordinating and managing internal / external audits and effectively work on remediation's.
- Processing loan requests of the customer by taking assets as security
- Verifying the inputs which came from account manager & credit team and thereby authorizing & producing loan documents.
- Pay-out of loans followed by performing KYC checks
- Managing policy and procedure exceptions with compliance and act as the escalation point.
Team Leader
Startek Pvt Ltd
02.2019 - 09.2021
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Led team of 25 members while providing exceptional customer service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Creating a pipeline bridge to achieve the absolute conversion target.
- Analysed team and individual statistics preparing reports and analysing the data for further action plan.
- Implemented new ideas/skills to improve metrics while maintaining the quality of the service provided to the customer.
- Coordinated weekly meetings for internal and external groups to analyse the gap and to work on the same.
- Ensuring that client requirements are dealt with in a timely manner.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching desired goals.
- Tracking performance management and improvement.
- Provided effective feedback, & utilized corrective Action plans to meet operational objectives.
- Provided performance reviews and developmental feedback on Monthly/quarterly/annual basis.
- Analysed data to identify trends and behaviours from a performance Standpoint and made recommendations for improvement.
- Identify issue provide solution for the same to improve the productivity.
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Confirmed confidential budget reports remained up-to-date for manager.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked with colleagues to create prototypes for designs and training materials.
- Implemented new working processes to deliver multiple improvements.
- Cross-trained and provided backup support for organizational leadership.
Account Manager
Startek Pvt Ltd
02.2018 - 02.2019
- Joined as seller support executive for Amazon process.
- Managing seller account from end to end to ensure their sales is trending at a higher %.
- Managed the call/email flow and responded to the seller for the issue related to their seller account.
- Participated in webinar to understand the seller's concern and providing the solution for the same to help them in increasing sales.
- Secured high-value accounts through consultative selling, effective marketing solutions and promoting compelling business opportunities.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Analyzed key competitors to respond to competitive threats.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Developed pipeline to monitor sales progress and boost company revenue.
- Listened attentively to client feedback to create stronger relations and shape business.
- Educated clients on new products or services to increase customer engagement with brand.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
Cash and Credit Dept.
CoolPex International
Bengaluru
06.2016 - 10.2017
- Taking Query calls and escalation calls.
- Achieving daily, weekly, and monthly targets.
- Created spreadsheets using Microsoft excel for daily, weekly and monthly reporting.
- Preparing report and validating the same to create pipeline to achieve the desired targets.
- Increased customer satisfaction by resolving the customer queries.
- Used Microsoft word and other software tools to create documents and other communications to prepare customer invoice.
- Delivered services and products to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
- Actively responded to customers' requests, confirming full understanding before addressing concerns.
- Participated in team-building activities to enhance work place relationships.
Support Specialist
24/7
03.2015 - 05.2016
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Multitasked to handle diverse customer needs in high-volume in requests, prioritizing tasks to keep up with challenging deadlines.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer chats and emails to answer questions about products and services.
- Updated account information to maintain customer records.
- Answered customer queries promptly to avoid on-hold wait times.
- Collected and analysed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
MBA -
Swami Vivekananda Subharti University
BBM - undefined
Bangalore University
Skills
- Order process optimization
- Booking AMC,Project and SDI order booking
- PO creation for the SO booked
- MR creation
- JTS and Offer preparation
- PO tracking activities
- WBS creation
- Logistics tracking & Logistics shipment management
Accomplishments
- Assisted individuals in developing skills to maintain seller account end to end.
- Got awarded best team leader for the year 2020 for meeting the desired targets.
- Got awarded as best performer for more than 3 months in a row.
- Supervised team of 21 staff members for sales process.
- Assisted the team in automation of Sales order booking.
- Successfully assisted in WBS closure for more the 1000+ wbs elements.
Timeline
Order Management Specialist
Siemens Technology And Services Private
10.2022 - Current
Institutional Officer
ANZ Support Services India Pvt. Ltd
12.2021 - Current
Team Leader
Startek Pvt Ltd
02.2019 - 09.2021
Account Manager
Startek Pvt Ltd
02.2018 - 02.2019
Cash and Credit Dept.
CoolPex International
06.2016 - 10.2017
Support Specialist
24/7
03.2015 - 05.2016
BBM - undefined
Bangalore University
MBA -
Swami Vivekananda Subharti University
Similar Profiles
Gulzar Ahamed AGulzar Ahamed A
Senior Software Engineer at Siemens Technology And Services Private LtdSenior Software Engineer at Siemens Technology And Services Private Ltd
SHWETA SAWANTSHWETA SAWANT
Senior Software Developer at Siemens Technology And Services PrivateSenior Software Developer at Siemens Technology And Services Private
AKSHATA PAWARAKSHATA PAWAR
Software Developer at Siemens Technology And Services Private LimitedSoftware Developer at Siemens Technology And Services Private Limited
Manasa BommanaManasa Bommana
Success Guide at SalesforceSuccess Guide at Salesforce
Sravya AluruSravya Aluru
Manager-Sales & Business Development at DelixusManager-Sales & Business Development at Delixus