SUHANI KATOCH
Pathankot
Summary
Dedicated to upholding the highest standards in both product quality and customer service, this applicant is goal – oriented and meticulous. A track record of effectively managing a variety of jobs, including helping customers and stocking goods. Eager to contribute to a dynamic team.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Receptionist
Ramada by Wyndham Culver City
Los angeles
12.2024 - 07.2026
- Greeted guests warmly and assisted with check-in and check-out procedures.
- Greeted visitors and provided them with assistance.
- Managed phone calls, directing inquiries to appropriate departments promptly.
- Maintained accurate records of guest reservations and room assignments daily.
- Provided information about hotel amenities, local attractions, and services offered.
- Handled guest complaints professionally, ensuring satisfaction and comfort during stays.
- Scheduled and confirmed appointments.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Manager
Subway
Los angeles
06.2025 - 06.2026
- Supervised daily operations to ensure efficient service and product quality.
- Managed inventory levels, placing orders to maintain stock availability.
- Trained and mentored new employees on procedures and customer service standards.
- Implemented health and safety protocols to ensure compliance with regulations.
Education
Government Senoir Secondary School , Nangal Bhur
Nangal bhur, IndiaSkills
- Multi-line Phone Management
- Customer management
- Office Supply Management
- Document Preparation
- Sourcing and screening
- Time management
- Organizational skills
- Adaptability
- Critical Thinking
- Interpersonal skills
- Staff training
- Conflict resolution
- Written communication
- Strong Memory
- Team goals
Certification
FORKLIFT
Languages
Hindi
First Language
English
Intermediate
B1
Punjabi
Proficient
C2
Timeline
Manager
Subway
06.2025 - 06.2026
Receptionist
Ramada by Wyndham Culver City
12.2024 - 07.2026
Government Senoir Secondary School , Nangal Bhur