Suhani Sethi

• Manage daily operations of the payment processing system, overseeing transactions including credit card and wire transfers.
• Collaborate with IT and security teams to enhance payment platform security, ensuring compliance with regulatory standards.
• Led the integration of payment systems, improving transaction efficiency.
• Monitor and resolve payment discrepancies, ensuring accurate reconciliation and timely settlement of payments.
• Provide strategic financial insights and reports to senior management, recommending improvements to cash flow management and payment operations.

Payments & Transactions

• Conducted financial analysis of transaction data, identifying trends and anomalies in payment processing.
• Produced regular financial reports, including payment volumes, fee structures, and cost/benefit analyses of payment systems.
• Assisted in the development of financial forecasts and budgeting related to payments, improving cash flow and forecasting accuracy.
• Worked closely with the product and engineering teams to optimize payment processing workflows and customer billing systems.
• Ensured regulatory compliance with all local and international payment processing laws.
• Supported reconciliation efforts, ensuring smooth transaction processing for both customers and partners.
• Managed day-to-day operations of payment systems, including monitoring incoming and outgoing payments and ensuring timely transaction settlements.
• Handled chargebacks, refunds, and disputes, collaborating with customers, financial institutions, and internal departments to resolve issues.
• Analyzed transaction data for process optimization, identifying opportunities to reduce operational costs and improve payment accuracy.
• Provided customer service support for payment-related inquiries, ensuring a high level of satisfaction through effective communication and problem resolution.
• Supported the finance team in payment processing audits, ensuring compliance with financial and security regulations.

• Analyze existing healthcare processes and workflows (claims, billing, utilization management, patient intake, etc.) to identify inefficiencies and areas for optimization.
• Design and implement process improvements using Lean, Six Sigma, or other continuous improvement methodologies.
• Collaborate with cross-functional teams including clinical operations, IT, revenue cycle, and compliance.
• Utilize data analytics to assess performance, identify root causes of process breakdowns, and track improvement outcomes.
• Prepare documentation, SOPs, and reports to support change initiatives and ensure sustainability.