Suhas Kumarswamy

• Work with renewal leader to drive operational strategy for DX renewals business by converting business requirements into actionable programs, product improvement initiative and roadmaps.
• Develop & maintain renewal forecasting systems (Elixir), SFDC etc. and align ecosystem on standard process / best practices.
• Drive global alignment on Key metrics and definitions, for business reporting .
• Develop operational process efficiency metrics for day-to-day process & partner teams improvement.
• Provide SME support on critical projects like ICM, Renewals 2.0, DTP, N$R etc.
• Work with Sales Ops, Finance, Sales Compensation, IDS, and Customer Success for process and data improvements
• Lead team of 3 product managers / leads each with 8+ year of work experience.
• Manage 4 additional Deloitte resource as a vendor manager including the contract renewals.

Was hired to setup compliance and process excellence team for US based Life Insurer.

1. Quality Assurance

• Implementation and maintenance of Quality Management System, & documentations
• Management of the Internal Quality Audit team including 18 QA's & 3 Assistant managers
• Implementation of calibration methodologies and maker checker concepts

2. Process Excellence

• Implemented EXLerator process improvement framework in new insurance sales process.
• Implementation of control charts for sustained performance and variation control

3. Transformation

• Created multi-year process improvement road map with estimated benefits of about 6 MN. Appreciated by clients & account head for this initiative.
• Completed end to end assessment for a transformation project in record time of 2 months & presented to client.

• Lead consulting projects for internal and external clients with high impact cost benefit
• Designing consulting proposals for clients dealing in diverse industries like Insurance, Banking & Financial service, Utilities, etc
• Support in Solution design, RFPs, and transformation roadmap for various clients
• Lead the execution of enterprise level 6 sigma & lean projects in various business areas like Insurance, Utilities, supply chain planning, E commerce, Logistics, Finance, HR, Operations in a matrix organization
• Mentoring BB & GB projects across multiple locations within the organization

• Support deployment of quality initiative across locations of ACS
• Training & Mentoring new green belts across organization
• Analyzes, plans and implements process improvement (such as Six Sigma initiative) needs
• Develops metrics that provide data for process management
• Measures performance against process requirements, aligning improvement projects to performance shortfalls

• Handling a team of 18 quality analyst across six F&A processes
• Working with migrations team to setup quality metrics & base lining performance during the pilot phase
• Developing process level documents like, Quality Document, SLA's Document, Functional documents
• Measuring & reporting process performances on the organizational level metrics