Suhas Pawar
Pune
Summary
I am an achievement-driven professional seeking a senior-level position in aftermarket service, operations in any industry.
I am a goal-oriented professional with more than 10+ years of experience in project management, application development, aftermarket service operations, I excel, Product life cycle replacement, optimize processes, control manpower, and improve service operations. I promote Strong customer relationships through application development, value added solution, project handover, and aftermarket service support, driving customer satisfaction and revenue growth. I am an expert in improving service turnaround time, manpower utilization with qualitative & quantitative improvement, and team management
Overview
5
5
years of professional experience
Work History
Service Engineer- ACTA
Atlas Copco India Ltd.
06.2015 - 12.2017
- Installed, configured and commissioned new customer equipment according to specifications.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Resolved customer service requests within the given time frame.
- Responded quickly to emergency calls from customers regarding technical issues.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Performed preventive maintenance of customer systems as per schedule.
- Maintained accurate records of work performed in order to ensure quality assurance.
- Efficiently executed shut downs for planned maintenance.
- Maintained equipment performance by cleaning and lubricating components.
- Participated in projects related to the deployment of new technologies or services.
- Ensured compliance with company policies, standards and best practices.
- Assisted with the development of processes and procedures for improving service delivery efficiency.
- Provided technical guidance to junior engineers in resolving escalated issues.
- Conducted training sessions for customers on new hardware and software products.
- Provided recommendations on improvements or modifications needed for existing systems.
- Worked closely with other departments to ensure timely resolution of customer issues.
- Collaborated with internal teams to develop solutions that meet customer needs.
- Responded promptly to customer inquiries regarding product usage or technical issues.
- Performed preventive maintenance tasks including upgrades, patches, configuration changes and troubleshooting.
- Provided customers with regular feedback on service requests and performed off-site corrective and preventive maintenance.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Maintained, managed and updated databases frequently.
Service Engineer-Compressor
Neuman & Esser Engineering PVT. LTD.
04.2013 - 06.2015
- Tested, debugged and repaired defective components or systems onsite or in-house.
- Installed, configured and commissioned new customer equipment according to specifications.
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Responded quickly to emergency calls from customers regarding technical issues.
- Maintained accurate records of work performed in order to ensure quality assurance.
- Provided technical support for customers on site or remotely via phone or email.
- Resolved escalated customer complaints regarding product quality or service delivery issues.
- Collaborated closely with other departments such as sales, marketing and engineering.
- Prepared detailed reports of system performance after installation or upgrades.
- Resolved customer service requests within the given time frame.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Performed preventive maintenance of customer systems as per schedule.
- Efficiently executed shut downs for planned maintenance.
- Maintained equipment performance by cleaning and lubricating components.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Coordinated shutdowns and turnarounds for major maintenance activities, minimizing operational impact.
- Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
- Evaluated new technology and tools for potential application in maintenance operations, driving innovation.
- Performed diagnostics and troubleshooting of mechanical, electrical, and plumbing systems to identify root causes of failures.
- Analyzed failure trends to prevent recurrence and improve system reliability.
- Supervised junior maintenance staff, providing training and guidance on best practices and safety protocols.
- Conducted routine inspections of facilities and equipment to identify and address issues proactively.
Sr. Service Engineer-Field (SAS)
Atlas Copco Group
01.2017
- Conducted training sessions for customers on new hardware and software products.
- Responded promptly to customer inquiries regarding product usage or technical issues.
- Performed preventive maintenance tasks including upgrades, patches, configuration changes and troubleshooting.
- Provided technical guidance to junior engineers in resolving escalated issues.
- Provided recommendations on improvements or modifications needed for existing systems.
- Ensured compliance with company policies, standards and best practices.
- Collaborated with internal teams to develop solutions that meet customer needs.
- Worked closely with other departments to ensure timely resolution of customer issues.
- Collected data and optimized equipment by performing industry tests and detailed performance evaluations.
- Maintained equipment performance by cleaning and lubricating components.
- Efficiently executed shut downs for planned maintenance.
- Ensured strict adherence to health and safety regulations, reducing the risk of workplace incidents.
- Evaluated new technology and tools for potential application in maintenance operations, driving innovation.
- Led the installation of new equipment, ensuring compliance with technical specifications and safety standards.
Education
Diploma - Mechanical Engineering
TMV
12.2011
ITI - Mechanical Maintenance & NCVT
ITI
Mahad12.2004
Pursuing Diploma - Electronics & Telecommunication
MSBT
Skills
- Torquing
- Riveting
- Audits
- Safety
- Preventive Maintenance
- Equipment Assembly
- Equipment Installation
- Report Preparation
- Technical Support
- Technical and diagnostic support
- System Maintenance
- Service Sales
- Operational Support
- Installation coordination
Notableaccomplishments
- NEUMAN & ESSER Engineering India Pvt. Ltd., Service engineer- Field, Project execution for Compressor & cooler system., Compressor vibration analysis., Compressor buy-off meeting & project sign-off., Crank shaft deflection correction by special tools., Compressor overhauling & servicing activity conducted at customer place., Handled Piston Liner assembly at supplier end., Handled Pedestal bearing alignment & wheel alignment.
- Atlas Copco India Ltd., Pune, Service engineer- Field, Effectively plan and execute service workshop and field service activities, driving team performance on TAT, revenue, OEM coordination, inventory, spare parts, warranty, new product launches, and internal audits., Analyze field product complaints for quality and coordinate with global engineering teams and end customers to identify root causes., Coordinate and negotiate annual maintenance contracts with end customers, OEM & Tier1 customers, service camps, support, warranty failures, and calibration., Handle the OEM /Tier project installation & commission., Successfully executed NABL accreditation calibration for DC tools on site., Conducted Technical & service training for Service engineer & channel partners.
- Atlas Copco India Ltd., Pune, Sr. Service engineer- Field SAS, Handle Installation & Commissioning for IAS products, Co-ordinate with line builders for the project execution., Trouble shooting for IAS products., Pan India trainer for FDF Flow drill fastening system., PM schedules & execution for IAS products, Proactive maintenance plan by conducting health check for OEM customers., Technical support provides to internal customers., KPI report preparation & explains to the SLA customers.
Languages
Marathi, Hindi, English
First Language
Timeline
Sr. Service Engineer-Field (SAS)
Atlas Copco Group
01.2017
Service Engineer- ACTA
Atlas Copco India Ltd.
06.2015 - 12.2017
Service Engineer-Compressor
Neuman & Esser Engineering PVT. LTD.
04.2013 - 06.2015
Diploma - Mechanical Engineering
TMV
ITI - Mechanical Maintenance & NCVT
ITI
Pursuing Diploma - Electronics & Telecommunication
MSBT
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