Priyanka Banerji

Leadership & Strategy

• Led initiatives to enhance efficiency and competitiveness through innovation, risk mitigation, and governance improvements.
• Built and motivated high-performing teams, fostering collaboration and a positive work culture.
• Developed and implemented strategic, data-driven solutions to address complex challenges.

Governance & Risk Management

• Strengthened governance by refining quality management, overseeing QA SOPs, and analyzing error trends.
• Defined and tracked KPI targets for BACS, FPS, and SEPA, ensuring alignment with global objectives.
• Acted as the primary contact for the UK's Risk and Governance framework, advising on key controls and risk mitigation strategies.
• Led workshops and global sessions on risk identification, QA procedures, and reporting governance.

Compliance & Operational Controls

• Promoted financial crime awareness through staff training, assessments, and continuous education.
• Managed operational risk, internal controls, and compliance with regulatory requirements, policies, and scheme guidelines.
• Monitored control environments, conducted quarterly assessments, and introduced enhancements to maintain gold-standard compliance.
• Handled stakeholder engagement across global regions, aligning priorities and resolving conflicts.

Process Optimization & Audits

• Led internal audits, process reviews, and root cause analyses to identify risks and implement control measures.
• Assisted LOBs in managing key payment risks, improving compliance rates, and optimizing cost management.
• Created and maintained SOPs for governance decks, control monitoring, and business continuity planning.
• Managed migration projects, automation tool monitoring, and control enhancements for operational efficiency.

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• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Played a key leadership role in the global rollout of Banking Middle Office across multiple sites, ensuring seamless integration and operational excellence.

• Strategic Portfolio & Risk Management : Led end-to-end oversight of Relationship Managers' (RM) Global Banking portfolios, ensuring compliance with Global Standards. Directed portfolio renewals, risk assessments, and regulatory adherence.
• Client & Stakeholder Engagement : Acted as the primary liaison for Middle Office operations, managing and coordinating complex client and stakeholder interactions across KYCS, FCC, Sanctions, and Entity/Account Maintenance on behalf of RMs.
• Regulatory Compliance & Due Diligence : Oversaw client due diligence processes, collaborating with KYC, Financial Crime Compliance, and Sanctions teams to assess high-risk specifications, including PEPs, sanctions exposure, regulatory concerns, and adverse media screening.
• Risk & Governance Leadership : Drafted comprehensive Risk Summary Statements for RMs, requiring deep client knowledge and an understanding of business, ownership structures, and financial risks. Provided strategic guidance on risk mitigation and compliance measures.
• Process Optimization & Business Escalation Management : Owned the end-to-end renewal process, ensuring timely resolutions, mitigating escalations, and driving efficiency across transaction activities, Book of Work, EDD/FEDD, and product teams.
• Regulatory Reporting & Compliance Oversight : Ensured the accuracy of client profiles by conducting thorough checks using NGT tools, communicating concise case summaries to senior business partners, and maintaining adherence to global regulatory frameworks.

• Created and remediated internal GRID numbers for HSBC clients, collaborating with Banking Middle Office and KYC teams for profile submissions.
• Assessed customer eligibility to trade by verifying documents from multiple regulatory sources (Thomson Reuters Avox, Bloomberg, Bureau van Dijk Mint, Lexis Diligence, etc.).
• Ensured compliance with KYC/CDD guidelines by working closely with Client Managers and stakeholders to update profile information.
• Maintained high integrity standards to deter financial crime, detecting and reporting AML, CTF, and sanctions-related risks.
• Ensured adherence to global regulatory frameworks (OFAC, FATCA, DFA, EMIR, HKMA) and supported law enforcement in financial crime investigations.