Suhas S. Bolishetty
Infrastructure Engineer
Bengaluru
Summary
Highly skilled Infrastructure Engineer with 12 years of experience designing, implementing, and maintaining robust IT systems to support enterprise operations. Adept at optimizing network infrastructure, enhancing security protocols, and collaborating with cross-functional teams to drive system efficiency and scalability. Committed to delivering innovative solutions that align with business goals and ensure seamless IT performance.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Infrastructure Engineer
ExxonMobil Company Service & Technology Private Limited
01.2015 - Current
- ILOBP Handling IT Pre-staging activity
- Managed Technical infrastructure across diverse industries
- Led the coordination of network, server, and Security systems
- Maintenance schedule, upgrades, and troubleshooting activities
- Skilled in providing incident/ problem/ change Management support
- Provide end to end resolution for incident requests and problems ensuring seamless operations and user satisfaction collaborate with cross-functional teams to guarantee that IT INFRASTRUCTURE met the dynamic business requirements and operations needs
- Oversaw IT infrastructure support for internal users and resolve system issues promptly
- Managed IT procurement process and liaised with telecom partners regularly to optimise network health
Sr. IT Support Eng
ExxonMobil Company Service & Technology Private Limited
01.2015 - Current
- Responds to hands-on issues reported through the Service Desk
- Escalation point for Service Desk Tier 2 on all complex issues
- Handle complex OS related issues on Mac and Windows OS
- Identify and facilitate workstation equipment order requests to Procurement
- Work with Client to collect, inventory, store, and schedule disposal of IT equipment per internal Agreement with Asset Management Service Owner
- Wipe assets scheduled for disposal of all local drive information
- Wipe/rebuild/reload of assets for redeployment as needed
- Provide vendor-certified hardware break/fix services, working with hardware vendors as needed
- Received Recognition for Donation program 2024
- Received 2 spot awards for completing the GBC Projects timely in the year 2016 and 2018
VDI L4 Engineer
ExxonMobil Company Service & Technology Private Limited
01.2015 - Current
- To manage relationships and coordinate work between different teams at different locations
- Support planning and implementation of new projects and installation
- VMWARE Horizon 7.x infrastructure, provisioning virtual desktop, provisioning desktop application, service Monitoring/support/Maintenance, Horizon view version upgrades, capacity management, service incident resolution
- Install equipment and application, maintain configuration and resolve problems with access or operation of VDI environment
- Perform VDI pools deployment, Maintenance and support
- Perform performance analysis and capacity Management of VDI clusters using tools such as Splunk reports
- Perform standard maintenance activity support (i.e., install security updates and cumulative updates, monitor performance)
Technical Support Engineer
Wipro Infotech
06.2013 - 06.2014
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Diploma - Computer Science
SLJP
Bachelor of Computer Applications - undefined
Skills
Incident Management
Network design and implementation
Server hardware troubleshooting
Training and mentoring
IT security Best Practices
ITIL framework
System Administration
Teamwork and Collaboration
Spot Awards
Received Recognition for Donation program 2024
Received 2 spot awards for completing the GBC Projects timely in the year 2016 and 2018
Technicalcoursecompletion
MCSE (Microsoft Certified System Engineer), Rooman Technologies, Bangalore
Disclaimer
I hereby declare that all the above furnished details are correct to the best of my knowledge & belief.
Timeline
Infrastructure Engineer
ExxonMobil Company Service & Technology Private Limited
01.2015 - Current
Sr. IT Support Eng
ExxonMobil Company Service & Technology Private Limited
01.2015 - Current
VDI L4 Engineer
ExxonMobil Company Service & Technology Private Limited
01.2015 - Current
Technical Support Engineer
Wipro Infotech
06.2013 - 06.2014
Bachelor of Computer Applications - undefined
Diploma - Computer Science
SLJP
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