Summary
Overview
Work History
Education
Skills
Leadership and Activities
Timeline
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Suhash Mannar Mahesh

Chennai

Summary

Post Graduate Diploma (PGDIP) holder in International Business Management from Heriot-Watt University, Edinburgh. I am a highly driven and motivated candidate who is ready to deliver the desired results with my skillset and confidence. Having stayed in the UK for around 3.5 years gave me immense international exposure with technical and interpersonal skills necessary to excel in this role. I am well-suited to streamline subcontractor resource management and handle diverse administrative tasks.

Overview

3
3
years of professional experience

Work History

Customer Service Consultant

Post Office, Royal Mail
Canterbury, England
08.2022 - 10.2023

Awarded Employee of the Month three times throughout working and maintaining a courteous relationship with consumers with a happy attitude.

Assisted Parcel-force, Hermes, and Royal Mail parcels in a way to reduce customer complaints and paved the way for a better rating.

Handling telephone queries effectively, processing sales transactions by more lead generations, and resolving technical issues.

Front Desk Clerk

Day-Today Express
Haddington, Edinburgh
08.2021 - 02.2022

Customer assistance, till assistance, and product representation based on promotional stands and maintaining active ledger entries of stock clearance products.

Adapting to work as a team by loading cash in tills and closing after evening shifts.

Handled payment processing and provided customers with receipts and proper bills and change.

SCM and Marketing Team Member 1

Fiat-Vogue Ltd
Romford, London
07.2020 - 07.2021

Managed activities including customer panel communications and Personal Relations

Organized promotional events for Counterparts in apparel

Prepared reports on inventory levels, procurement activities, and budgeting information and support regarding Stock Audits.

Managed Ledger entries for discounts using CRM and RMA calculations.

Achievement: Initiated and executed promotion over social media on upcoming apparel in Londonmother.com, and hiddenfashion.com and recognized for the complete ownership.

Education

Some College (No Degree) - Business Analyst

Student To Pro Institute
Chennai, Porur
03-2024

Master of Science - International Business Management

Heriot-Watt University
Edinburgh, UK
02-2022

Bachelor of Arts - Commerce

Loyola College, Autonomous
Chennai, India
07-2019

Skills

  • Technical outputs using Balsamiq cloud computing
  • UI interfaces of CRM tools like sales force, slack, hubstaff
  • Creation of BRD (business requirement documents) and FRD (functional requirement tools)
  • Basic functions of SQL inputs and JIRA software

Leadership and Activities

  • Cultural Secretary of the Department of Commerce at Loyola College

Organized Open Mic poetry in College Campus inter-college fest and was awarded Best MC for hosting the Vennira-Iravu Show on the Aviation cultural stage. Obtained a service excellence certificate from Outreach department.

  • Heriot-Watt University, Member of International Student Union Committee 2020-2021

Adhering to the University norms and helping out by creating a safe environment for juniors who felt the culture shock of the UK.

Timeline

Customer Service Consultant

Post Office, Royal Mail
08.2022 - 10.2023

Front Desk Clerk

Day-Today Express
08.2021 - 02.2022

SCM and Marketing Team Member 1

Fiat-Vogue Ltd
07.2020 - 07.2021

Some College (No Degree) - Business Analyst

Student To Pro Institute

Master of Science - International Business Management

Heriot-Watt University

Bachelor of Arts - Commerce

Loyola College, Autonomous
Suhash Mannar Mahesh