SUHASINI DALVI
PRESS OPERATOR
Nagpur
Summary
Dedicated and dependable professional with extensive experience in customer relations and security, emphasizing team collaboration and exceptional customer satisfaction. Proven track record in customer service roles, including cabin crew responsibilities, personnel screenings, and foot patrols, ensuring a safe and welcoming environment. Proactively prevents and manages security incidents while consistently enhancing customer experiences. Specializes in optimizing processes for quality and efficiency, contributing to overall company success.
Overview
11
11
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Printing Press Operator
HITWADA MEDIA COMPANY
08.2025 - Current
- Improved color consistency across print runs by conducting thorough quality control checks.
- Properly secured loads with security straps, covers and security seals.
- Increased customer satisfaction by collaborating closely with clients to understand their requirements and meet their expectations.
- Set up and operated printing press machines.
- Loaded and positioned unprinted materials.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Prepared and operated offset printing press for maximum efficiency and production.
Security Staff
Silver Seas
02.2025 - Current
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Managed access control systems effectively, reducing unauthorized entry incidents significantly over time.
- Performed risk assessments on potential threats within the immediate area surrounding the property while providing actionable recommendations for mitigation strategies.
- Assisted in the development of comprehensive emergency plans, preparing staff for potential crises situations.
- Coordinated with other departments to incorporate safety protocols into company-wide policies and procedures effectively.
- Conducted thorough investigations following security breaches, leading to prompt resolutions and prevention of future occurrences.
- Facilitated communication between security team members during shift transitions, ensuring seamless coverage at all times.
PRINTER MEDIA ASSOSIATE
Silverseas Cruises
02.2025 - Current
- Kindly note I was cross-trained for this position. I have an experience of 5 months.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Maximized printer lifespan through regular cleaning, maintenance, and timely repairs when necessary.
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Continuously updated knowledge of industry trends, new technologies, and best practices to maintain competitive edge as a skilled printer professional.
Security Staff
Virgin Voyages
10.2021 - 01.2025
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Responded to inquiries and requests for assistance from visitors and staff members.
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
- Skilled in statement collections - Injury statements and Security incident statements.
- Managed complaints with calm, clear communication and problem-solving.
Security Staff
Pullmantur Cruises
07.2019 - 01.2020
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Responded to inquiries and requests for assistance from visitors and staff members.
- Patrolled the premises to identify and quickly respond to suspicious individuals or activities.
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
- Skilled in statement collections - Injury statements and Security incident statements.
- Skilled in investigation platforms like JIRA and SEAEVENT.
- Handled customer concerns and escalated major issues to supervisor.
- Managed complaints with calm, clear communication and problem-solving.
- Enhanced working relationships by participating in team-building activities.
Executive Security and customer services
Indigo Airlines
02.2018 - 06.2019
- Assisted VIPs, loyalty members, and high-value guests with special requests.
- Collected guest feedback about services, amenities, and staff to help managers improve property operations.
- Kept lobby environment clean, attractive, and sanitized for guests.
- Maintained visible presence in Airport to offer Passengers immediate assistance with diverse needs.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Patrolled the premises of airport to identify and quickly respond to suspicious individuals or activities.
- Recommended loyalty programs such as points systems to encourage repeated stays and increased hotel revenue.
- Assisted night audit staff with late-night room calls to accommodate guests.
CABIN CREW
Indigo Airlines
02.2016 - 01.2018
- Greeting passengers as they board and exit the plane.
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
- Serving meals and refreshments.
- Checking the condition and provision of emergency equipment and information for passengers.
- Demonstrating emergency equipment and safety procedures.
- Administering first aid.
- Dealing with emergencies.
- Supplying passengers with newspapers, magazines and in-flight entertainment.
- Selling duty-free commercial goods and pursuing sales targets.
- Producing written flight reports after completing a journey.
Guest Relations Executive
Radisson Blu Hotel
01.2015 - 01.2016
- Review arrival lists to welcome guests.
- Attend to special guests (e.g. VIPs) and answer their inquiries.
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions).
- Provide information about amenities, area and venues and promote services.
- Anticipate guest needs and build rapport with customers.
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages).
- Address customer complaints and escalate to Guest Relations Manager when needed.
- Record information in the logbook daily.
- Ensure compliance with health and quality standards.
Education
Diploma - Theatre and Arts, Music, cabaret Performance, Acting & Drama
L.A.D institute of performing of Arts.
Nagpur, MH01.2015
B.COM - Accounting, Business management, English
Nagpur University
Nagpur, MH01.2014
Skills
Investigative skills
Interior and exterior patrol
CCTV surveillance
Access control
Customer and staff support
Upselling and cross-selling
Research capabilities
Service training
Interpersonal communications
Digital print equipment operation
Photogravure printers
Commercial press operation
Quoting
Flexographic printing
Quality control inspection
Color management
Certification
STCW, 2029-12-31
Affiliations
- L.A.D Institutions of Arts
- Member
- Performance coordinator at Annual Functions
- Designing and casting of stage performances
- Various Acts performances
Interests
Like to explore new cultures
Read books
Travelling
Timeline
Printing Press Operator
HITWADA MEDIA COMPANY
08.2025 - Current
Security Staff
Silver Seas
02.2025 - Current
PRINTER MEDIA ASSOSIATE
Silverseas Cruises
02.2025 - Current
Security Staff
Virgin Voyages
10.2021 - 01.2025
Security Staff
Pullmantur Cruises
07.2019 - 01.2020
Executive Security and customer services
Indigo Airlines
02.2018 - 06.2019
CABIN CREW
Indigo Airlines
02.2016 - 01.2018
Guest Relations Executive
Radisson Blu Hotel
01.2015 - 01.2016
B.COM - Accounting, Business management, English
Nagpur University
Diploma - Theatre and Arts, Music, cabaret Performance, Acting & Drama
L.A.D institute of performing of Arts.