Suhasini T

• Preparing the forecasting report before the sale for that day.
• Ensuring to meet the target depending on the materials available for that day.
• Inputing the details in the macro template for order processing, validating the accurate details before and after processing.
• Drafted documents that outlined processes, procedures, and best practices.
• Analyzed and tracked data to prepare forecasts and identify trends.
• Communicated with customers, competitors, and suppliers to stay abreast of industry or business trends.
• Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Assisted with customer requests and answered questions to improve satisfaction.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Managed inventory and supplies to ensure materials were available when needed.

Process – License Software – US region

• Handled the order processing task with accuracy and by following the SOP.
• Interact with the sales teams, channel partners, and other internal groups as required to support the order-to-invoice process.
• Handling and verifying the orders of the US and Cala, Canada, regions.
• Processing orders in EBS Oracle (ECS and EDI).
• Preparing direct orders manually from the documents provided by the customer.
• Preparing ELA orders.
• Monitored order progress throughout the fulfillment process.
• Created detailed documentation of all orders received and processed.
• Evaluated existing procedures for efficiency and effectiveness.
• Reviewed data from multiple sources to identify potential opportunities or risks related to orders.

International Call Center Process (4 years)

• Attending calls from US and Canadian customers regarding the car rental process. (Alamo and National Car Rental Company)
• Assisting customers with reserving cars, modifying reservations, and the rental extension process.
• Resolved customer inquiries in a timely manner while adhering to service level agreements.
• Maintained responsibility for all inquiries, concerns, and complaints, resolving matters effectively and to the satisfaction of customers.
• Maintaining the FCR in each call to resolve the customer's queries and complaints.

Order to Cash Process.(4.5 years)

• Supported in the order management process for the healthcare and industry sectors of Siemens.
• Creating manual orders in SAP for CAMC and LAMC, processing the multi-year contracts for Siemens Healthcare machines such as CT, MRI, X-ray, etc.
• Processing the billing after order processing.
• Sending the physical invoice and soft copy to the respected customers.
• Maintained updated knowledge through continuing education and advanced training.
• Achieving the SLA on every request.
• Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Managed inventory and supplies to ensure materials were available when needed.
• Conducting the MOM meeting with clients every week to know the progress and feedback.

• Resolved queries from Airtel and Idea users in Karnataka and Andhra Pradesh through inbound calls.
• Resolved queries from Airtel and Idea users in Karnataka and Andhra Pradesh through inbound calls.
• Assisting customers for connecting the Internet on mobile and PC.
• Performed troubleshooting of network connections and other system components.
• Trained new support representatives on troubleshooting techniques and company support protocols.
• Addressed technical support inquiries by resolving open service tickets and requests.
• Guided customers through step-by-step solutions in a clear and concise manner.
• Managed the configuration and setup of customer accounts and systems.
• Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
• Implement feedback from customer satisfaction surveys to improve service quality.

• Calling customers from the database and upselling the client products.
• Developed strong customer relationships to encourage repeat business.
• Asked probing questions to determine service needs and accurately input information into client products.
• Maintained a high level of professionalism when dealing with difficult customers.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.