Suhavani Awasthi
Summary
A dedicated Quality Assurance Professional with over 2 years of experience in document control and quality assurance processes. Skilled in ensuring compliance with standards, managing database systems, and improving procedures to maintain product and service quality. Known for a detail-oriented approach and a commitment to driving continuous improvement in dynamic environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Associate ( Process Excellence)
Country Delight
05.2023 - Current
- Involved in audit process of Milk collection centre, dairy plant, SOP as well as distribution centre
- Conceptualized and designed presentation for team
- Utilized FreshWork software and CMS portal to document quality issues, track resolutions, and ensure continuous improvement as well as designing CAPA for the same.
- Investigated and resolved quality complaints by conducting thorough Root Cause Analysis (RCA) to identify and eliminate process inefficiencies.
Quality Assurance Intern
Mondelez India Pvt. Ltd. (Cadbury)
01.2022 - 01.2023
- Maintained comprehensive and accurate project records
- Monitored and enforced testing procedures
- Participated in various quality assurance (QA) audits
- Conducting regular inspections for raw material and finished goods
- Prepared QA evaluation reports and submitted to management.
Education
Master of Science - Food Technology
ITM University
Gwalior, India05-2023
Bachelor of Science - Food Technology
ITM University
Gwalior, India06-2021
Skills
- Quality Audits
- MS Office
- Database Management
- FSSAI
- HACCP
- Team Work and Collaboration
- Critical Thinking
- Communication Skills
Websites
Certification
- Poster Presentation in 8th International Conference on Technology Evolution and Management for Sustainable development.
- Certification of participation in international conference on Role of Ethnomedicine in health sciences.
Languages
Hindi
English
Hobbies and Interests
- Dancing
- Travelling
- Video Making
- playing Badminton
Accomplishments
- Successfully resolved 95% of quality complaints within the SLA by implementing effective CAPA and conducting thorough RCAs.
- Played a key role in enhancing the Freshworks software workflow for complaint management, reducing resolution time by 10%.
- Contributed to cross-functional projects to improve product quality, achieving a measurable decrease in customer complaints.
Timeline
Technical Associate ( Process Excellence)
Country Delight
05.2023 - Current
Quality Assurance Intern
Mondelez India Pvt. Ltd. (Cadbury)
01.2022 - 01.2023
Master of Science - Food Technology
ITM University
Bachelor of Science - Food Technology
ITM University
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